![\"Manchester](\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2025\/09\/0_300620airporttour23.jpg\")
Manchester Airport Terminal 3, which was ranked the worst in the UK according to a Which? survey (Image: Manchester Evening News)<\/p>\nConsumer group Which? named all three Manchester Airport terminals among the worst in the UK, but the airport has hit back at the survey results saying they ‘bear no resemblance’ to passengers’ daily experiences<\/p>\n
06:17, 05 Sep 2025Updated 06:18, 05 Sep 2025<\/p>\n
Manchester Airport Terminal 3, which was ranked the worst in the UK according to a Which? survey (Image: Manchester Evening News)<\/p>\n
Manchester Airport has hit back at an \u201coutdated and unrepresentative\u201d report from consumer group Which? That named Terminal 3 as the worst in the UK.<\/p>\n
The consumer group surveyed 4,648 of its members and 1,141 members of the public in April 2025 about 7,975 airport visits over the past 12 months. Passengers<\/a> were asked to rate the airports across 10 categories including customer service, wait for baggage, security queues and availability of seating as well as range of shops and food outlets.<\/p>\n Each airport was given a customer score based on \u201csatisfaction and likelihood to recommend.\u201d Manchester Airport<\/a>\u2019s Terminal 3 was ranked the lowest, with a customer score of 43 per cent.<\/p>\n Manchester Airport Managing Director Chris Woodroofe said the latest Which? Report \u201cbears no resemblance to the experience people receive at Manchester Airport day in, day out.\u201d<\/p>\n Never miss a story with the MEN’s daily Catch Up newsletter – get it in your inbox by signing up here<\/a><\/strong><\/p>\n The airport highlights that the Which? survey doesn\u2019t take into account the size of the airports and how this can affect passengers – a bigger airport will be busier, which may impact how passengers perceive their experience.<\/p>\n Another factor at play is that Which? only surveys a fraction of the number of passengers which pass through the airport and relies on them recalling experiences which happened months previously.<\/p>\n Manchester Airport is the busiest outside of London with a network of more than 200 destinations, including the USA, India and China.<\/p>\n From September 2023 to October 2024 Manchester Airport served more than 30 million passengers, with monthly passenger figures continuing to break records. In comparison, Exeter Airport, which topped the survey, served 435,000 passengers from March 2023 to March 2024. Exeter serves less than 30 destinations – all of which are in Europe.<\/p>\n The M.E.N understands airport bosses have made repeated calls on Which? to reconsider the way it ranks airports to give a more balanced view that takes into account the advantages of larger airports in terms of their route networks.<\/p>\n Airport bosses have also strongly criticised Which?\u2019s research, pointing out that its sample represents 0.003 per cent of the passengers that flew from the airport during the period in question.<\/p>\n What the Which? survey said<\/p>\n Manchester Airport\u2019s Terminal 3 received one star for security queues, seating, prices of goods in shops and food outlets as well as the range and quality of shops and food outlets.<\/p>\n One passenger said: \u201cNow Ryanair puts most of its flights through there and it is absolutely not set up for that number of passengers. It\u2019s impossible to get a drink or something to eat, but much worse than that – there is nowhere to sit.\u201d<\/p>\n Manchester Terminal 1 received a score of 47 percent, the second lowest scoring. It achieved a one star rating for security queues and price in its shops and food outlets, and two stars for the other categories. One passenger said: “The cleanliness in Terminal 1 is appalling. Toilets are often overflowing, and there’s rubbish everywhere.”<\/p>\n Manchester Terminal 2 managed a customer score of 53 per cent but feedback from passengers overall was less negative. Reflecting a three star rating in multiple categories covering queues and wait times, one passenger praised the terminal for \u201clittle queuing\u201d and another praised the \u201cgood facilities prior to long haul flight and helpful staff at baggage check-in\u201d. Similar to Terminals 1 and 3, Terminal 2 was given only one star for the prices in its shops and eateries.<\/p>\n The bottom half of the results table is dominated by the UK\u2019s largest airports, with London Luton ranked third lowest with a score of 51 per cent, with London Stansted, London Heathrow and London Gatwick following suit. Exeter Airport topped the list with a score of 80 per cent, followed by Liverpool John Lennon and London City.<\/p>\n Manchester Airport’s response Responding to the survey, Manchester Airport Managing Director Chris Woodroofe said: “I am proud that Manchester Airport is serving more passengers than ever before, connecting 31m people a year to more than 200 destinations – dozens of which you cannot fly to from anywhere else outside London.<\/p>\n![\"One](\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2025\/09\/0_The-secret-quiet-zone-in-Manchester-Airports-Terminal-3.jpg\")
One of the lounge areas in Manchester Airport’s Terminal 3(Image: MEN Staff)<\/p>\n![\"A](\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2025\/09\/0_CGIs-show-what-Manchester-Airports-Terminal-3-will-look-like-following-multi-million-pound-revamp..jpeg\")
A CGI released this week which shows what Manchester Airport’s Terminal 3 will look like following multi-million pound revamp(Image: Manchester Airport)<\/p>\n