More than 5,000 complaints were put in over the past year – a slight fall on the previous year<\/p>\n
Author: Roland Sebestyen, Local Democracy Reporting ServicePublished 5th Sep 2025
Last updated 5th Sep 2025<\/p>\n
According to an annual report, Sheffield City Council received more than 5,000 complaints over the last year which is a little bit less than the previous year.<\/p>\n
Sheffield Council\u2019s strategy and resources committee will next week (September 10) discuss the Annual Corporate Performance Complaint Report. <\/p>\n
A document with the figures has already been published, and based on the report the council received a total of 5,112 complaints between April 1, 2024 and March 31, 2025, if strategic partners were excluded. <\/p>\n
If these partners \u2013 Amey and Veolia \u2013 were included, the total number of complaints was 7,899. <\/p>\n
However, both of these numbers are showing a downward trend compared with the previous years. <\/p>\n
In 2023\/24 and 2022\/23 the overall complaint volumes (including the strategic partners) were 8,364 and 9,514, respectively. <\/p>\n
When excluding the partners, these numbers were 5,694 in 2023\/24 and 6,336 in 2022\/23. <\/p>\n
While the report included the complaints that went through the service areas of Adults Wellbeing & Care Services, Children\u2019s Services, City Futures, Neighbourhoods, Public Health & Integrated Commissioning, and Strategic Support Services, complaints regarding Adult and Children\u2019s Social Care are processed and monitored under specific statutory frameworks. <\/p>\n
The service area where the most complaints were received last year was Neighbourhoods (4,012). <\/p>\n
The report added the total number of corporate complaints responded to in 2024-25 was 7692 (including strategic partners). <\/p>\n
The report said: \u201c92.8pc (7142\/7692) were responded to at Stage 1(investigation), compared with 96.6pc in the previous year. <\/p>\n
\u201c4.8pc (372\/7692) were responded to at Stage 2 (investigation review), compared with 2pc in the previous year. <\/p>\n
\u201c1.4pc (108\/7692) were rejected\/not accepted as a complaint; and 0.9pc (70\/7692) were withdrawn before an investigation could commence. This compares with 0.6pc rejected and 0.8% withdrawn in the previous year.\u201d <\/p>\n
Council members will discuss more of these at 2pm next Wednesday (September 10) at Sheffield Town Hall.<\/p>\n