Lexus Cambridge and Lexus Stoke are among 19 Lexus European centres to receive a 2025 Kiwami award for their excellence in business and customer service.<\/p>\n
Since their introduction in 2016, the Kiwami (outstanding excellence) Awards have highlighted the dedication and innovation of Lexus retailers. More than 300 Lexus centres across Europe were eligible for the prize which reflects Lexus\u2019s commitment to \u201cmaking luxury personal\u201d and delivering the brand\u2019s omotenashi hospitality to all customers.<\/p>\n
Lexus Cambridge and Lexus Stoke both demonstrate exceptional attention to detail\u2014not only in how they prepare for every customer interaction, but in all aspects of their day-to-day operations. This dedication ensures that every guest is treated with the care and consideration usually reserved for someone welcomed into one\u2019s home.<\/p>\n
In recognition of their businesses\u2019 achievement, senior management representatives were rewarded with a three-day experience in Budapest, blending immersive team-building, a gala evening and creative cultural activities inspired by the city\u2019s rich traditions.<\/p>\n
Andre Schmidt, Head of Lexus and Omnichannel Experience at Toyota Motor Europe, said: \u201cThe Kiwami Awards are a testament to the passion and dedication of our retailer partners. Each winner has demonstrated not only outstanding business performance, but also a deep commitment to delivering a one-of-a-kind personalised hospitality that defines Lexus. My sincere congratulation goes to all this year\u2019s winners \u2013 your achievements are an inspiration to the whole Lexus family in Europe to continuously raise the bar for excellence. And it is exactly this relentless focus on delighting our customer that is fuelling our growth in Europe.\u201d<\/p>\n
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