{"id":435857,"date":"2025-09-19T10:42:13","date_gmt":"2025-09-19T10:42:13","guid":{"rendered":"https:\/\/www.europesays.com\/uk\/435857\/"},"modified":"2025-09-19T10:42:13","modified_gmt":"2025-09-19T10:42:13","slug":"all-m-pesa-services-to-be-unavailable-as-safaricom-announces-system-upgrade","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/uk\/435857\/","title":{"rendered":"All M-pesa services to be unavailable as Safaricom announces system upgrade"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2025\/09\/90033594-c67b-48fe-acae-66b9a9841647.jpeg\" style=\"max-width: 100%; width: 100%;\" class=\"ui-draggable ui-draggable-handle\"\/><\/p>\n<p>Giant telecommunications Safaricom PLC has announced a planned M-Pesa system upgrade scheduled to take&#13;<br \/>\nplace on Monday, September 22, 2025, from 12:30 am to 3:30 am.<\/p>\n<p>According to the company, the three-hour maintenance window&#13;<br \/>\nis intended to enhance service reliability, security and performance across the&#13;<br \/>\nM-Pesa platform.<\/p>\n<p>\u201cFor 18 years, M-Pesa has continued to transform lives&#13;<br \/>\nacross Kenya, connecting you, our customers, to opportunities every day. To&#13;<br \/>\nsupport this and meet our promise to offer always-on, safe, secure, and&#13;<br \/>\nworry-free financial products and services, we will be conducting a scheduled&#13;<br \/>\nsystem upgrade on Monday, September 22, 2025 from 12:30 am to 3:30 am,\u201d Safaricom&#13;<br \/>\nsaid. <\/p>\n<p>During the upgrade period, all M-Pesa services,&#13;<br \/>\nincluding airtime purchase, will be temporarily unavailable.<\/p>\n<p>Safaricom emphasised that the timing of the upgrade has been&#13;<br \/>\ncarefully selected to minimise disruption and has apologised in advance for&#13;<br \/>\nany inconvenience caused.<\/p>\n<p>Safaricom also extended its appreciation to customers for&#13;<br \/>\ntheir continued support, reaffirming its commitment to providing transformative&#13;<br \/>\ndigital and financial solutions.<\/p>\n<p>Customers are advised to plan their transactions accordingly&#13;<br \/>\nbefore the scheduled maintenance window.<\/p>\n<p>Earlier in the year, Safaricom launched celebrations to&#13;<br \/>\ncommemorate 18 years since the official launch of M-Pesa. <\/p>\n<p>By empowering over 32.1 million customers to transact, save&#13;<br \/>\nor borrow money through their mobile phones, M-Pesa has driven financial&#13;<br \/>\ninclusion in Kenya to 83.7 per cent in 2021 from a low of 26.7 per cent in 2006&#13;<br \/>\nand generated over Sh139.9 billion in revenue as of 2024.<\/p>\n<p>M-pesa is currently available in more than 170 countries&#13;<br \/>\nglobally, serving over 70 million customers. <\/p>\n<p>The mobile financial services provider has grown to over one&#13;<br \/>\nmillion businesses and agents in Kenya, Ethiopia, Tanzania, Mozambique, the&#13;<br \/>\nDemocratic Republic of Congo, Lesotho, Ghana and Egypt.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"Giant telecommunications Safaricom PLC has announced a planned M-Pesa system upgrade scheduled to take&#13; place on Monday, September&hellip;\n","protected":false},"author":2,"featured_media":435858,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3159],"tags":[147845,547,147844,5775,147847,5517,5519,147846,53,5520,5518,16,15],"class_list":{"0":"post-435857","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-mobile","8":"tag-downtime","9":"tag-mobile","10":"tag-mpesa","11":"tag-network","12":"tag-safaricom","13":"tag-star-news","14":"tag-star-news-kenya","15":"tag-system-upgrade","16":"tag-technology","17":"tag-the-star","18":"tag-the-star-newspaper","19":"tag-uk","20":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/115230549516404093","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/435857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=435857"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/435857\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/435858"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=435857"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=435857"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=435857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}