{"id":490938,"date":"2025-10-11T12:12:13","date_gmt":"2025-10-11T12:12:13","guid":{"rendered":"https:\/\/www.europesays.com\/uk\/490938\/"},"modified":"2025-10-11T12:12:13","modified_gmt":"2025-10-11T12:12:13","slug":"almost-three-in-four-parking-app-users-face-problems-according-to-the-rac","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/uk\/490938\/","title":{"rendered":"Almost three in four parking app users face problems according to the RAC"},"content":{"rendered":"

The RAC said 10 local authorities are using a new government service including LiverpoolGary Stewart<\/strong><\/a> Weekend editor and Neil Lancefield PA Transport Correspondent<\/strong><\/p>\n

11:43, 11 Oct 2025<\/p>\n

\"ParkingParking Tickets on a car in Liverpool city centre<\/p>\n

Nearly three-quarters of parking app users suffer difficulties, a new survey suggests. The RAC, which commissioned the research, urged parking operators to offer at least two different ways to pay, adding that “no-one should be forced” to use an app.<\/p>\n

The poll of 1,709 UK drivers indicated that 73% of those who had used a mobile app to pay for parking in the previous 12 months had suffered problems. Most respondents said they prefer using bank\/contactless cards (46%) or cash (33%), compared with (30%) who favour an app.<\/p>\n

Many councils have removed payment machines from their car parks and told drivers to use apps instead, to save money.<\/p>\n

The RAC’s survey indicated the most common frustration experienced while using parking apps is a lack of signal (70%).<\/p>\n

This was followed by the app not correctly recognising the car park being used (36%), and the app crashing (35%).<\/p>\n

Some 13% of respondents said they could not work out how to use the app, a figure that doubled to 26% for those aged 75 and above.<\/p>\n

READ MORE: The bold plan to stop people parking in Liverpool city centre<\/a>READ MORE: ‘They know it\u2019s chaos with parking around here but they have no solutions to it’<\/a><\/p>\n

More than a third of drivers (36%) who use parking apps have at least three installed on their phone, while 15% have four or more.<\/p>\n

In May, the Government announced the launch of the National Parking Platform, which is aimed at enabling drivers to pay for parking in all participating car parks using their preferred app.<\/p>\n

It said at the time that drivers face “inconsistent parking rules, clunky user experiences and unnecessary barriers”.<\/p>\n

The RAC said 10 local authorities are using the service including city councils in Manchester, Liverpool and Coventry.<\/p>\n

More are expected to sign up shortly.<\/p>\n

RAC senior policy officer Rod Dennis said: “Mobile apps have an important and increasing role to play when it comes to parking our vehicles, and the best ones make parking an easier task for many of us.<\/p>\n

“But our figures show there’s still plenty drivers find frustrating about using them \u2013 whether that’s a lack of mobile signal, problems registering bank cards, or the app crashing or behaving strangely.<\/p>\n

“All parking operators, whether public or private, should offer drivers at least two different ways to pay.<\/p>\n

“No-one should be forced to use a mobile app when parking if they don’t want to, especially those who struggle with technology or just don’t have a smartphone.”<\/p>\n

Mr Dennis encouraged drivers to ensure they have downloaded the latest version of each parking app they use, to reduce the chances of them not functioning properly.<\/p>\n

Recent Government figures show English councils made a \u00a31.2 billion surplus from parking in the last financial year.<\/p>\n

\u2013 The RAC commissioned research company Online95 to conduct the survey across June and July.<\/p>\n","protected":false},"excerpt":{"rendered":"The RAC said 10 local authorities are using a new government service including LiverpoolGary Stewart Weekend editor and…\n","protected":false},"author":2,"featured_media":490939,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8815],"tags":[748,393,4884,179,760,16,15],"class_list":{"0":"post-490938","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-liverpool","8":"tag-britain","9":"tag-england","10":"tag-great-britain","11":"tag-liverpool","12":"tag-traffic-and-travel","13":"tag-uk","14":"tag-united-kingdom"},"share_on_mastodon":{"url":"","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/490938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=490938"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/490938\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/490939"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=490938"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=490938"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=490938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}