{"id":490960,"date":"2025-10-11T12:24:19","date_gmt":"2025-10-11T12:24:19","guid":{"rendered":"https:\/\/www.europesays.com\/uk\/490960\/"},"modified":"2025-10-11T12:24:19","modified_gmt":"2025-10-11T12:24:19","slug":"woman-calls-for-compensation-after-tripping-on-council-bin-foundation-in-west-london","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/uk\/490960\/","title":{"rendered":"Woman calls for compensation after tripping on council bin foundation in West London"},"content":{"rendered":"

A woman tripped on an exposed metal rod embedded in a pavement in Feltham and smashed her face on the concrete, requiring hospital treatment.<\/p>\n

Isabel Guerrerio was getting off the bus in the West London town when she tripped on the metal foundation, before falling unconscious in a pool of blood. She told the Local Democracy Reporting Service (LDRS) that she thought she would die.<\/p>\n

Isabel complained to Hounslow Council, but claims they told her it was not their responsibility, but TfL\u2019s despite the metal appearing to be from where a council bin had been removed. She is now calling on the council to provide compensation and apologise for the incident, after she missed a Lady Gaga concert which she paid hundreds of pounds for.<\/p>\n

She said: \u201cI could\u2019ve got brain damage, I thought I\u2019d die, I think it\u2019s ridiculous the council tried to shift responsibility. Initially, I didn\u2019t want any compensation, but the way they have treated me after the injury is ridiculous.<\/p>\n

\"WomanImage: Isabel Guerrerio<\/p>\n

\u201cI had spent \u00a3600 on tickets to see Lady Gaga at The O2 as a surprise birthday present for my son, but I couldn\u2019t go, it was devastating. I was so excited to spend that time with my son.<\/p>\n

\u201cI realised I was falling, I didn\u2019t think it would be as bad as it was, but I felt my face hit the floor and blood spitting out everywhere\u2026 I didn\u2019t realise what had happened. Thank God people were there to help me.\u201d<\/p>\n

After falling unconscious on Lansbury Avenue, Isabel woke up while being put into an ambulance. She says doctors were so concerned about her injuries that she had to have a number of x-rays.<\/p>\n

Isabel says the injuries have impacted her ability to work and her mental health, as she now fears people staring at her in the street because of her facial injury, which might require surgery. She said: \u201cEverything has changed, it comes into my mind every few minutes.<\/p>\n

\u201cI feel anxious all the time, I\u2019m going out less in general, forced to work from home, and I\u2019m missing work that really I can\u2019t miss. I now wear my hair in a side parting, and wear sunglasses so people don\u2019t stare.\u201d<\/p>\n

When Isabel complained to the council, she was told it was not a matter for the authority, but TfL which owns the highway. However, upon visiting the scene, the LDRS found that there are other identical metal rods sticking out of the pavement in the street, which appear to be the foundations for council bins.<\/p>\n

The specific rod that Isabel tripped on has been removed, although it is unclear who removed it. However, it appeared it was not disposed of, but left in the road as a loose metal rod was still visible.<\/p>\n

Isabel told the LDRS that the way the council responded to her complaint \u201cshocked\u201d her. She said: \u201cThey didn\u2019t even apologise, I felt worse because of their response. I wasn\u2019t complaining for myself, but imagine an elderly person fell on that, or the other ones, they might die there.<\/p>\n

\u201cI didn\u2019t complain for compensation either, but after how they have treated me, I think I should [be compensated]. They [Hounslow Council] didn\u2019t even apologise.\u201d<\/p>\n

\"WomanThe metal rod which led to Isabel\u2019s fall (Image: Isabel Guerrerio)<\/p>\n

The LDRS asked Hounslow Council a number of questions, including whether it takes responsibility, whether it will remove the other rods only meters away, and why Isabel was reportedly told it was not a council problem. The council did not respond to these questions.<\/p>\n

However, a spokesperson said: \u201cWhile we are sorry to hear what happened to Isabel and we wish her a speedy recovery, the council is investigating this matter and cannot comment further at this time. We remain committed to ensuring Hounslow\u2019s roads and pavements are safe for residents.\u201d<\/p>\n

\ud83d\udce9
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\n \"Woman<\/p>\n

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SIGN UP below<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"A woman tripped on an exposed metal rod embedded in a pavement in Feltham and smashed her face…\n","protected":false},"author":2,"featured_media":490961,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7757],"tags":[748,393,158541,4884,7833,82516,41723,257,12,16,15,22540],"class_list":{"0":"post-490960","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-london","8":"tag-britain","9":"tag-england","10":"tag-feltham","11":"tag-great-britain","12":"tag-harrow-online","13":"tag-harrow-online-news","14":"tag-hounslow","15":"tag-london","16":"tag-news","17":"tag-uk","18":"tag-united-kingdom","19":"tag-west-london"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/115355522764984615","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/490960","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=490960"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/490960\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/490961"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=490960"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=490960"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=490960"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}