{"id":513743,"date":"2025-10-20T06:44:18","date_gmt":"2025-10-20T06:44:18","guid":{"rendered":"https:\/\/www.europesays.com\/uk\/513743\/"},"modified":"2025-10-20T06:44:18","modified_gmt":"2025-10-20T06:44:18","slug":"morrisons-customers-urged-to-call-store-manager-when-stuck-in-long-queues-uk-news","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/uk\/513743\/","title":{"rendered":"Morrisons customers urged to call store manager when stuck in long queues | UK | News"},"content":{"rendered":"

Customers at a Morrisons<\/a> store in Edinburgh<\/a> have been left baffled after a strange sign appeared in the store.The poster featured a photograph of store manager Christopher Milne and was displayed outside the caf\u00e9 at the Pilton Drive branch in the capital.\u00a0<\/p>\n

The notice asked customers “queuing behind the line on the floor” to call the store manager on the number provided so that he could open another checkout. It read: “Dear customer, I’m Christopher Milne, your store manager. We are working hard to improve your queueing experience in our store.<\/p>\n

“If you are queueing behind the line on the floor, please call me on the below number and we will open another check out for you.”<\/p>\n

Reacting to the notice, a customer wrote on social media: “Dear Morrisons<\/a>, You know how you turned a profit of more than \u00a32B last year? Do you know what that means?<\/p>\n

“It means that if I’d been alive since the battle of Hastings and had somehow accrued a million pounds a year, I’d still have half of what you made in a year.<\/p>\n

“So, it’s just a suggestion, but hire more staff.<\/p>\n

“Rather than making me phone Christopher Milne and pressing option 9, which sounds like a pain in the a**e, just hire a few more staff. Put more staff on. Get a few more staff. Or team members or whatever you call them these days.<\/p>\n

“Yes – it’ll trim your profit a bit. But then there will be more staff. And the shop will be better. And more people will have a job,” reports the Daily Record.<\/a><\/p>\n

The post has since gone viral, leaving shoppers divided in opinion about the request.<\/p>\n

One customer suggested that instead of relying on unusual systems, the store could simply open another checkout to prevent long queues and keep shoppers<\/a> happy. Another commented that hiring more staff and improving efficiency could boost profits by making the store more appealing. However, a former employee defended the manager, saying he was the best she’d worked with and that the new system helped solve issues by giving customers a direct line to the right person while protecting staff from aggressive behaviour.<\/p>\n

Morrisons<\/a>\u00a0said: “This isn’t a new initiative – it’s something that has been in all our stores for a while now. Customers tell us they like having a way to reach out to store managers directly to raise suggestions and\/or provide feedback.<\/p>\n

“The poster is one of a number of tools we are using to help our store colleagues improve the queuing experience for our customers. “<\/p>\n","protected":false},"excerpt":{"rendered":"Customers at a Morrisons store in Edinburgh have been left baffled after a strange sign appeared in the…\n","protected":false},"author":2,"featured_media":513744,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8816],"tags":[748,167480,23458,1102,3374,4884,1797,712,167922,16,15],"class_list":{"0":"post-513743","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-edinburgh","8":"tag-britain","9":"tag-christopher-milne","10":"tag-customer-service","11":"tag-edinburgh","12":"tag-employment","13":"tag-great-britain","14":"tag-morrisons","15":"tag-scotland","16":"tag-staffing-issues","17":"tag-uk","18":"tag-united-kingdom"},"share_on_mastodon":{"url":"","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/513743","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=513743"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/513743\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/513744"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=513743"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=513743"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=513743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}