{"id":520017,"date":"2025-10-22T16:23:13","date_gmt":"2025-10-22T16:23:13","guid":{"rendered":"https:\/\/www.europesays.com\/uk\/520017\/"},"modified":"2025-10-22T16:23:13","modified_gmt":"2025-10-22T16:23:13","slug":"amazons-server-outage-left-smart-beds-stuck-in-sweltering-heat","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/uk\/520017\/","title":{"rendered":"Amazon\u2019s server outage left smart beds stuck in sweltering heat"},"content":{"rendered":"

Some smart bed users were quite literally losing sleep over the massive AWS outage on Monday. Eight Sleep\u2019s elevating, temperature-controlling mattress systems were temporarily knocked out of service by Amazon\u2019s server issues<\/a>, with users on Reddit<\/a> and X reporting<\/a> their smart beds were stuck at sweltering temperatures and uncomfortable incline positions. Even our senior reviewer, Victoria Song, woke up on Monday with an Eight Sleep Pod 4 stuck upright due to the outage.<\/p>\n

\u201cThe AWS outage has impacted some of our users since last night, disrupting their sleep,\u201d Eight Sleep CEO Matteo Franceschetti said in an X post<\/a> on Tuesday. \u201cThat is not the experience we want to provide and I want to apologize for it.\u201d<\/p>\n

The company\u2019s \u201cPod\u201d mattress toppers<\/a> \u2014 which start at $2,000 depending on the model and size, alongside a monthly Autopilot subscription (starting at $17) to use the features \u2014 rely on cloud connectivity. An active internet connection is required to control temperature and elevation settings via the Eight Sleep app, and it previously didn\u2019t provide a way to adjust features offline.<\/p>\n

The company started shipping out a new \u201coutage mode\u201d yesterday to address this, Eight Sleep co-founder Alexandra Zatarain told The Verge, which allows the app to communicate with Pod devices over Bluetooth when cloud infrastructure is unavailable. \u201cDuring an outage, you\u2019ll still be able to open the app, turn the Pod on\/off, change temperature levels, and flatten the base,\u201d Zatarain said.<\/p>\n

During the AWS outage, customers reported that their beds were stuck in whatever settings had been active at the time. A Reddit user<\/a> claimed that one side of their bed had \u201cset itself to 110F and won\u2019t turn down.\u201d Another user also responded to Franceschetti\u2019s X post<\/a>, saying their bed was stuck \u201cin an inclined position.\u201d<\/p>\n

\u201cI woke up too hot in the middle of the night last night and kept double-tapping like a maniac to adjust the temp down since I wasn\u2019t getting any haptic feedback. I only found out why after I got up in the morning,\u201d said one Eight Sleep user on Reddit<\/a>. \u201cIt would be somewhat understandable that Autopilot stops working because Eight Sleep\u2019s backend is down but not being able to even adjust the temperature locally is ridiculous and completely unacceptable for such a high-end (and expensive) product.\u201d<\/p>\n

Franceschetti said that all Eight Sleep devices are \u201ccurrently working\u201d again as of Tuesday, and said, \u201cWe will work the whole night+24\/7 to build an outage mode so the problem will be fixed extremely quickly.\u201d That\u2019s certainly a speedy resolution promise, especially when you consider that Eight Sleep customers have been complaining about the lack of offline feature controls<\/a> for several years now.<\/p>\n","protected":false},"excerpt":{"rendered":"Some smart bed users were quite literally losing sleep over the massive AWS outage on Monday. Eight Sleep\u2019s…\n","protected":false},"author":2,"featured_media":520018,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[324,51,12,11142,326,16,15],"class_list":{"0":"post-520017","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-business","8":"tag-amazon","9":"tag-business","10":"tag-news","11":"tag-smart-home","12":"tag-tech","13":"tag-uk","14":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/115418746370570863","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/520017","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=520017"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/520017\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/520018"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=520017"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=520017"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=520017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}