Wilmslow<\/a>, which is behind the brand My Claim Group.<\/p>\nThe regulator said it was investigating what customers were told about the amount of compensation they might get, whether they were told they could make a claim for free and if they were pressurised to sign up, the Press Association reports.<\/p>\n
Concerns centre around TCPA\u2019s sales and advertising tactics to appeal to people who believe they might be entitled to compensation for being mis-sold a car loan.<\/p>\n
The saga escalated during 2025 when the FCA announced plans to launch an industry-wide compensation scheme for an estimated 14 million car finance agreements it thinks were mis-sold.<\/p>\n
The FCA has repeatedly said consumers do not need to use a claims management company (CMC) or a law firm to access its scheme, and warned that people risk losing more than 30% of their compensation as a result of unnecessary fees.<\/p>\n
But a report backed by MPs and peers in November found that potential victims could get more redress by going through the UK courts than under the FCA\u2019s scheme. The All-Party Parliamentary Group on fair banking said it thinks the redress scheme could short-change millions of customers.<\/p>\n
TCPA, which the regulator said has also gone by trading names such as Martin\u2019s Tips and Karen\u2019s Claims, advertises for motor finance claims and refers its customers to solicitors to handle the case.<\/p>\n
A message on the homepage of the My Claim Group website says it has \u201ctemporarily paused new customer sign-ups\u201d while it makes improvements to its advertising and sign-up processes. It also refers to the FCA\u2019s estimates that, under its scheme, consumers can typically expect to receive an average payout of \u00a3700 per car finance agreement.<\/p>\n
\u201cThis is lower than earlier industry estimates. Any older figures you may have seen \u2013 including estimates around \u00a34,000 \u2013 are no longer accurate following the FCA\u2019s updated position,\u201d a website post in December reads.<\/p>\n
A report in The Times earlier in 2025 uncovered a promotional video by boxer Tyson Fury for My Claim Group, in which he says he is \u201cfighting for the people\u201d to claim money back, adding: \u201cIf you bought a vehicle on finance after 2007, you could be owed up to \u00a34,000 in compensation.\u201d<\/p>\n
The post on Instagram has since been taken down, but the Facebook post remains available.<\/p>\n
TCPA is required to stop onboarding new customers, stop publicising new financial promotions and withdraw all existing ones after making an application to the FCA in August.<\/p>\n
The FCA said that publicising the fact it is investigating the company means its customers can consider their options. It has not yet reached any conclusions on whether TCPA breached any regulatory requirements.<\/p>\n
A spokesman for TCPA said it had \u201cfully co-operated with the FCA in relation to its investigation, which we believe will exonerate our position\u201d.<\/p>\n
\u201cConsumers have always been made aware that they do not need to use a claims management company in order to seek redress,\u201d the spokesman said.<\/p>\n
\u201cHowever, many people choose to do so for a variety of reasons, including peace of mind and access to professional expertise.<\/p>\n
\u201cEstimates for compensation levels in our historic advertising prior to test cases in the Supreme Court were based upon reasonable assumptions at the time of publication, and we look forward to further co-operating with the FCA in relation to this matter.\u201d<\/p>\n
The company added: \u201cIn the meantime, we wish to reassure consumers that we are fully able to continue to manage their compensation claims for car finance mis-selling.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"Concerns centre around the company’s sales and advertising practicesThe FCA has repeatedly said consumers do not need to…\n","protected":false},"author":2,"featured_media":669971,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8813],"tags":[748,393,4884,2465,603,16,15],"class_list":{"0":"post-669970","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-manchester","8":"tag-britain","9":"tag-england","10":"tag-great-britain","11":"tag-manchester","12":"tag-national-news","13":"tag-uk","14":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/115828100542584861","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/669970","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=669970"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/669970\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/669971"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=669970"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=669970"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=669970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
![\"The](\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2026\/01\/0_Racial-pay-disparities.jpg\")
The FCA has repeatedly said consumers do not need to use a claims management company or a law firm to access its scheme(Image: PA)<\/p>\n