\n The service, based on North High Street in Musselburgh, provides care to 100 adults in their own homes across East Lothian.\n<\/p>\n
\n The Care Inspectorate carried out a short-notice inspection on October 22 and 23, and rated the service as ‘good’ for both supporting people\u2019s wellbeing and the quality of its staff team.\n<\/p>\n
\n The service was praised for its warm and respectful care, organised support visits and well- supported staff.\n<\/p>\n
\n The report said: “Staff interacted warmly and respectfully with people and knew their history, routines and preferences.\n<\/p>\n
\n “People did not feel rushed by staff and were supported to communicate in a way that was right for them, at their own pace.”\n<\/p>\n
\n Care staff were observed to use personal protective equipment appropriately, and meal preparation and medication support were both described as safe and competent.\n<\/p>\n
\n The inspection team spoke with 12 service users, four family members, eight care workers and two managers during their visit.\n<\/p>\n
\n Feedback from those receiving care and their families was largely positive.\n<\/p>\n
\n Comments included\u00a0“I am very happy; all the carers are great and nice”,\u00a0and\u00a0“care itself is great, they know their job”.\n<\/p>\n
\n A professional working with the service also noted:\u00a0“Delight often go above and beyond for their patients, especially when supporting them to health appointments.”\n<\/p>\n
\n Staff were found to be well supported through regular team meetings, performance supervision and ongoing competence checks.\n<\/p>\n
\n Care visits were described as well-organised, with no issues of missed or late appointments reported.\n<\/p>\n
\n People were informed in writing of visit times and duration, and steps were being taken to give clients and families electronic access to daily care notes and real-time updates on visiting care staff.\n<\/p>\n
\n No agency staff are currently used, resulting in consistent care teams for clients.\n<\/p>\n
\n Relatives said\u00a0“I mostly have the same carers all the time”\u00a0and\u00a0“the staff are respectful and always manage to get my dad to smile”.\n<\/p>\n
\n Previous areas for improvement, including regular reviews of care plans and updates to the complaints policy, had been addressed and were marked as complete in the inspection report.<\/p>\n","protected":false},"excerpt":{"rendered":"The service, based on North High Street in Musselburgh, provides care to 100 adults in their own homes…\n","protected":false},"author":2,"featured_media":457504,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8816],"tags":[748,1102,4884,712,16,15],"class_list":{"0":"post-688394","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-edinburgh","8":"tag-britain","9":"tag-edinburgh","10":"tag-great-britain","11":"tag-scotland","12":"tag-uk","13":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/115875181877314583","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/688394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=688394"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/688394\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/457504"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=688394"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=688394"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=688394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}