{"id":690754,"date":"2026-01-12T09:22:10","date_gmt":"2026-01-12T09:22:10","guid":{"rendered":"https:\/\/www.europesays.com\/uk\/690754\/"},"modified":"2026-01-12T09:22:10","modified_gmt":"2026-01-12T09:22:10","slug":"amazon-insists-i-return-a-phone-it-says-may-be-lost-money","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/uk\/690754\/","title":{"rendered":"Amazon insists I return a phone it says \u2018may be lost\u2019 | Money"},"content":{"rendered":"

I ordered a \u00a3544 phone from Amazon<\/a>. A tracking update later informed me that it \u201cmay be lost\u201d and I could request a refund. I pressed the refund option and was directed to customer service, which insisted I wait a week to claim.<\/strong><\/p>\n

A week later I was told I needed to file an <\/strong>incident report<\/strong> from the email address associated with my account. When I complied, the report was rejected as coming from an address that \u201cdidn\u2019t meet certain security standards\u201d.<\/strong><\/p>\n

I am now in the paradoxical situation that<\/strong> if I use the address associated with my account, it doesn\u2019t meet their standards, but if I use a different address, it is not the one associated with my account.<\/strong><\/p>\n

Now<\/strong>, when I check the order page, it<\/strong> <\/strong>says I requested <\/strong>to<\/strong> return <\/strong>the item <\/strong>(I didn\u2019t), and that it will issue a refund once I do so (I can\u2019t, as I never received it).<\/strong><\/p>\n

Amazon has taken the first two monthly instalments of \u00a3108, while I remain phone-less.<\/strong><\/p>\n

SH, <\/strong>London<\/strong><\/p>\n

The company\u2019s apparent contortions to avoid a pricey payout are, in my opinion, shameless, and it is by no means to its credit that it stumped up instantly when exposure loomed.<\/p>\n

It issued a refund within four hours of my getting in touch, and gave you a \u00a350 voucher as \u201can additional gesture of goodwill\u201d.<\/p>\n

It says: \u201cWe are sorry for the inconvenience our mistake has caused.\u201d .<\/p>\n

Others left empty-handed and hundreds of pounds out of pocket can, when all else fails, make a chargeback <\/a>claim for the sum from their debit card issuer or, if they paid by credit card, ask for reimbursement under section 75 of the Consumer Credit Act.<\/p>\n

We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com<\/a> or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"I ordered a \u00a3544 phone from Amazon. A tracking update later informed me that it \u201cmay be lost\u201d…\n","protected":false},"author":2,"featured_media":690755,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[748,393,4884,12,1144,712,16,15,1764],"class_list":{"0":"post-690754","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-news","8":"tag-britain","9":"tag-england","10":"tag-great-britain","11":"tag-news","12":"tag-northern-ireland","13":"tag-scotland","14":"tag-uk","15":"tag-united-kingdom","16":"tag-wales"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/115881400396737254","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/690754","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=690754"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/690754\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/690755"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=690754"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=690754"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=690754"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}