\n Care Quality Commission (CQC) inspectors found Eldene Surgery in Colingsmead, Swindon, during a recent inspection.\n<\/p>\n
\n The service delivers care to approximately 8,300 people under a contract held with NHS England.\n<\/p>\n
\n The CQC conducted an inspection from October 13 to October 16, 2025. Inspectors found that the service had a good learning culture and encouraged people to raise concerns.\n<\/p>\n
\n \u201cLeaders investigated incidents thoroughly. People were protected and kept safe,\u201d the report noted. Staff understood and managed risks effectively, ensuring safety at the facility, which was clean and well-maintained.\n<\/p>\n
\n The level of staff present was adequate, with the right skills and qualifications to provide high-quality care.\n<\/p>\n
\n Staff received ongoing training and regular appraisals to enhance their performance.\n<\/p>\n
\n \u201cStaff managed medicines well and involved people in planning any changes,\u201d the report stated.\n<\/p>\n
\n Assessment of patients\u2019 needs was thorough, taking into account communication, personal preferences, and health requirements.\n<\/p>\n
\n \u201cCare was based on latest evidence and good practice.\u201d\n<\/p>\n
\n Staff collaborated with various agencies to secure the best outcomes for patients.\n<\/p>\n
\n Importantly, they ensured that patients understood their care and treatment to enable informed consent.\n<\/p>\n
\n People reported being treated with kindness and compassion at Eldene Surgery.\n<\/p>\n
\n Staff protected their privacy and dignity, and individuals were regarded as unique, with their care preferences acknowledged.\n<\/p>\n
\n \u201cPeople had choice in their care and treatment,\u201d inspectors found.\n<\/p>\n
\n The service placed emphasis on equity, working to eliminate discrimination in healthcare access.\n<\/p>\n
\n Patients reported receiving fair treatment, and they were actively involved in their care planning.\n<\/p>\n
\n The service made information accessible and encouraged feedback, which was taken seriously.\n<\/p>\n
\n The leadership at Eldene Surgery promoted a positive culture, marked by trust and learning.\n<\/p>\n
\n \u201cLeaders were visible, knowledgeable, and supportive, helping staff develop in their roles.\u201d\n<\/p>\n
\n Staff felt encouraged to provide feedback and were treated fairly, fostering an environment free of bullying or harassment.\n<\/p>\n
\n Eldene Surgery continues to respond to the needs of its community and strives for continuous improvement, seeking innovative approaches to enhance healthcare delivery in Swindon.<\/p>\n","protected":false},"excerpt":{"rendered":"Care Quality Commission (CQC) inspectors found Eldene Surgery in Colingsmead, Swindon, during a recent inspection. The service delivers…\n","protected":false},"author":2,"featured_media":697965,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4316],"tags":[105,4348,16,15],"class_list":{"0":"post-697964","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-healthcare","8":"tag-health","9":"tag-healthcare","10":"tag-uk","11":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/115899952707928925","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/697964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=697964"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/697964\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/697965"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=697964"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=697964"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=697964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}