{"id":74315,"date":"2025-05-04T16:52:30","date_gmt":"2025-05-04T16:52:30","guid":{"rendered":"https:\/\/www.europesays.com\/uk\/74315\/"},"modified":"2025-05-04T16:52:30","modified_gmt":"2025-05-04T16:52:30","slug":"maxi-health-care-limited-in-sittingbourne-shut-down-by-cqc-after-being-rated-inadequate","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/uk\/74315\/","title":{"rendered":"Maxi Health Care Limited in Sittingbourne shut down by CQC after being rated\u00a0\u2018inadequate\u2019"},"content":{"rendered":"\n

A care agency which lied about the level of training its staff had has been shut down after concerns over patient safety.<\/p>\n

Inspectors reported a \u201cfailure in leadership\u201d at Maxi Health Care Limited, based in Shooters Chase, Iwade<\/a>, which has been rated \u201cinadequate\u201d by the Care Quality Commission (CQC).<\/p>\n

\"SafeguardingSafeguarding concerns were flagged by a paramedic in July. Stock picture<\/p>\n

It provided support for people with very complex needs in their own homes, including those who required oxygen therapy or had epilepsy.<\/p>\n

Following an inspection between February 26 and March 6, the organisation was placed in special measures.<\/p>\n

Those using the service were helped to find an alternative.<\/p>\n

The care regulator found five breaches of legal regulations concerning safe care and treatment, safeguarding, safe and effective staffing, good governance and failure to notify the CQC of notifiable incidents.<\/p>\n

It was also rated \u201cinadequate\u201d overall and for being safe and well-led, both of which had dropped from \u201cgood\u201d.<\/p>\n

The provider did not have a robust system in place to review incidents and accidents and ensure appropriate action was taken<\/p><\/blockquote>\n

In the report published today (Wednesday), the inspector detailed how clients\u2019 needs were not fully assessed before their care began.<\/p>\n

They said: \u201cFor example, one person’s care package had started two weeks prior to our assessment and the provider had not assessed their needs and ensured a care plan and guidance was in place for staff.<\/p>\n

\u201cThere were no risk assessments or information to ensure staff could support the person safely.\u201d<\/p>\n

In July, safeguarding concerns were raised to the CQC by a paramedic \u201cregarding skin tears\u201d.<\/p>\n

There was no evidence that this had been managed and addressed properly.<\/p>\n<\/p>\n

\"TheThe provider did not have a robust system in place to review incidents and accidents. Stock picture<\/p>\n

\u201cThe provider did not have a robust system in place to review incidents and accidents and ensure appropriate action was taken,\u201d the report went on to say.<\/p>\n

\u201cThe provider’s incident logs lacked information, including the person’s name relating to the incident and the staff members names that were involved.\u201d<\/p>\n

The inspector said that the care agency hadn\u2019t been transparent and failed to disclose the full number of clients it supported \u2013 including more than 27 people in the Bath and Somerset region.<\/p>\n

Serena Coleman, CQC deputy director of operations in the south, said: \u201cWhen we inspected Maxi Health Care Limited we found a failure in leadership, poor culture and ineffective systems and processes meant people using the service weren\u2019t safe.<\/p>\n

\u201cStaff weren\u2019t managing medicines safely and dosage information wasn\u2019t consistent across records meaning people could receive too much or too little.<\/p>\n

\"SerenaSerena Coleman, Care Quality Commission (CQC) deputy director for Kent and Sussex. Picture: CQC<\/p>\n

\u201cIncident and safeguarding logs weren\u2019t kept up to date and lacked detail, meaning we couldn\u2019t be assured that appropriate action was taken in response or that leaders were helping staff to learn from incidents to help prevent them from happening again.<\/p>\n

\u201cStaff hadn\u2019t completed training that was relevant to their role and the people they supported.<\/p>\n

\u201cFor example, staff hadn\u2019t completed training in catheter care, wound\/pressure care, epilepsy, or oxygen therapy despite caring for people who needed support with these healthcare issues.<\/p>\n

\u201cLeaders had told their funding authority that this training had been carried out when it hadn\u2019t.<\/p>\n

\u201cIt\u2019s always a last resort for CQC to take action which results in a service closing, particularly when it is an urgent closure as we understand the distress and upset this can cause.<\/p>\n

\u201cHowever, people using services should receive safe, effective and high-quality care that meets their needs.<\/p>\n

\u201cEveryone using the service has been supported to find an alternative care agency to meet their needs safely.\u201d<\/p>\n

Maxi Health Care Limited has been approached for comment.<\/p>\n","protected":false},"excerpt":{"rendered":"A care agency which lied about the level of training its staff had has been shut down after…\n","protected":false},"author":2,"featured_media":74316,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4316],"tags":[105,4348,609,495,36785,16,15],"class_list":{"0":"post-74315","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-healthcare","8":"tag-health","9":"tag-healthcare","10":"tag-human-interest","11":"tag-kent","12":"tag-sittingbourne","13":"tag-uk","14":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/114450605322535414","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/74315","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=74315"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/74315\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/74316"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=74315"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=74315"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=74315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}