{"id":84674,"date":"2025-05-08T13:09:11","date_gmt":"2025-05-08T13:09:11","guid":{"rendered":"https:\/\/www.europesays.com\/uk\/84674\/"},"modified":"2025-05-08T13:09:11","modified_gmt":"2025-05-08T13:09:11","slug":"bbc-forks-out-40-6-million-for-audience-services-and-complaints-guido-fawkes","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/uk\/84674\/","title":{"rendered":"BBC Forks Out \u00a340.6 Million for &#8216;Audience Services&#8217; and Complaints \u2013 Guido Fawkes"},"content":{"rendered":"<p>        BBC Forks Out \u00a340.6 Million for \u2018Audience Services\u2019 and Complaints    <\/p>\n<p>\t\t\t\t\tmdi-fullscreen<\/p>\n<p>The BBC has had its own fair share of bad press recently, hiking the licence fee to \u00a3174.50 a year and <a href=\"https:\/\/order-order.com\/2025\/04\/28\/bbc-says-it-will-take-immediate-action-after-review-finds-small-number-of-staff-behave-unacceptably\/\" target=\"_blank\" rel=\"noopener\">having<\/a> to take \u201cimmediate action\u201d after a review into the Huw Edwards scandal found \u201ca small number of individuals are said to behave unacceptably, and their behaviour has not always been addressed.\u201d\u00a0 Naturally, the BBC\u2019s first reaction was to beef up its HR team\u2026<\/p>\n<p>UK DOGE\u2019s The Waste Files has now discovered the BBC has <a href=\"https:\/\/www.contractsfinder.service.gov.uk\/notice\/684026db-6eae-4b6d-84a8-09d20c1d27c5?origin=SearchResults&amp;p=3\" target=\"_blank\" rel=\"noopener\">awarded<\/a> a whopping \u00a340.6 million five-year contract for \u201caudience services\u201d. The lucky supplier Serco has the responsibility of dealing with the following:<\/p>\n<ul>\n<li>Handling editorial and non-editorial complaints. Tough gig\u2026<\/li>\n<li>Managing comments &amp; \u2018appreciations\u2019<\/li>\n<li>Technical support for customers<\/li>\n<li>Reception Advice<\/li>\n<li>BBC Action Lines<\/li>\n<li>BBC Charitable Appeals &amp; Donations collections<\/li>\n<li>Artist mail<\/li>\n<li>Ticketing for BBC shows<\/li>\n<\/ul>\n<p>Worth remembering that the BBC already has a staggering 89 staff on a salary higher than Starmer, with \u00a3582,000\u00a0<a href=\"https:\/\/order-order.com\/2025\/04\/28\/bbc-blows-222500-on-diversity-chief-and-582000-on-just-three-hr-bosses\/\" target=\"_blank\" rel=\"noopener\">splashed<\/a> on just three HR directors. For \u00a340.6 million, you could:<\/p>\n<ul>\n<li>Hire 1,611 new Army soldiers.<\/li>\n<li>Hire 1,354 new nurses.<\/li>\n<li>Hire 1,268\u00a0new Border Force officers.<\/li>\n<\/ul>\n<p>The licence fee payer may have a view on which should be prioritised. UK DOGE recommends costs are cut here\u2026<\/p>\n","protected":false},"excerpt":{"rendered":"BBC Forks Out \u00a340.6 Million for \u2018Audience Services\u2019 and Complaints mdi-fullscreen The BBC has had its own fair&hellip;\n","protected":false},"author":2,"featured_media":84675,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3937],"tags":[77,382,16,25678,15],"class_list":{"0":"post-84674","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tv","8":"tag-entertainment","9":"tag-tv","10":"tag-uk","11":"tag-uk-doge","12":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/114472377634456180","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/84674","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=84674"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/84674\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/84675"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=84674"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=84674"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=84674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}