{"id":881425,"date":"2026-04-09T02:00:17","date_gmt":"2026-04-09T02:00:17","guid":{"rendered":"https:\/\/www.europesays.com\/uk\/881425\/"},"modified":"2026-04-09T02:00:17","modified_gmt":"2026-04-09T02:00:17","slug":"the-walton-centre-teams-up-with-arriva-to-improve-transport-links-to-the-hospital","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/uk\/881425\/","title":{"rendered":"The Walton Centre teams up with Arriva to improve transport links to the hospital"},"content":{"rendered":"<p>Staff from The Walton Centre NHS Foundation Trust have been working with Arriva to improve transport links to the hospital and the surrounding area, through their membership of Liverpool Citizens.<\/p>\n<p>The specialist neurosciences trust was a founding member of Liverpool Citizens (part of Citizens UK), which is a broad-based community alliance uniting diverse local organisations across education, health, housing, faith, community and charitable sectors to empower local communities to make sustainable change. Through listening to our local staff, issues with bus services in the Fazakerley area, where the hospital is located, were identified. The Trust has been leading work to address the issues and deliver improvements alongside the bus operator Arriva.<\/p>\n<p>The Walton Centre\u2019s Neuromodulation Co-ordinator, Jonathan Bygroves, has been a key member of staff supporting these efforts. He said: \u201cOver the years, getting the 62 bus to work has always been more stressful and difficult than should have been. When we began working with Liverpool Citizens, I knew this was something we could address together. My colleague Frank Burns and I quickly established that the bus route was limited and unreliable for both staff and patients, which was having a sizeable impact.\u201d<\/p>\n<p>Issues reported by staff and patients included delays, last minute cancellations, and buses too small to accommodate the number of passengers. These issues were put to Arriva at the Founding Assembly of Liverpool Citizens. After subsequent feedback sessions and discussions with Arriva were held, a number of small changes were made to the service, correcting the issues identified.<\/p>\n<p>Jonathan added: \u201cThrough Liverpool Citizens, we were able to work with Arriva on the problems we were facing. In the first year we made huge strides and, I think, improved the service on offer.\u201d<\/p>\n<p>Walton Centre staff involved in Liverpool Citizens now have an ongoing relationship with the bus operator, which is leading to further improvements, in particular piloting a new version of their app, which should include better real-time information for passengers.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2025\/09\/119542084_3980354935325007_6671082561239541260_o-1024x684.jpg\" alt=\"The Walton Centre\" class=\"wp-image-86724\"\/>The Walton Centre NHS<br \/>\nThe Walton Centre\u2019s Chief Operating Officer Gary Price said:<\/p>\n<p>\u201cIt\u2019s a testament to our hardworking staff involved in Liverpool Citizens that they have been able to improve the service for our staff and patients so dramatically. Often, we complain about the things that are negatively impacting our lives, but rarely act on it, so it\u2019s excellent to see our staff working together with the community to make changes.\u201d<\/p>\n<p>The Trust\u2019s Interim Chief People Officer, Jane Mullin, added:<\/p>\n<p>\u201cI am proud of the achievements of The Walton Centre staff involved in Liverpool Citizens; they have been able to influence, with hard work and dedication, an improvement in the service for our staff and patients.\u201d<\/p>\n<p>Arriva Merseyside\u2019s Operations Director, Tom Sunley, said:<\/p>\n<p>\u201cWorking closely with The Walton Centre and Liverpool Citizens has been a brilliant example of what can happen when we all talk to each other. We\u2019ve been able to respond directly to feedback and make meaningful improvements to services in the Fazakerley area for the people who rely on our services every day.<\/p>\n<p>\u201cWe know how important reliable transport is for both staff and patients and these changes are already helping to make journeys simpler and more dependable. We\u2019ll continue to work together to build on this and deliver further improvements where we can so we can ensure our services support staff, patients, and the wider community.\u201d<\/p>\n<p>Find out more information on Liverpool Citizens and the work it <a href=\"https:\/\/www.citizensuk.org\/chapters\/liverpool-citizens\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">here.<\/a><br \/>\nFind out the latest in Liverpool <a href=\"https:\/\/theguideliverpool.com\" rel=\"nofollow noopener\" target=\"_blank\">here.<\/a><\/p>\n<p>Find out what\u2019s good up North on our new platform, The Northern Guide.\u00a0<br \/>\nFrom the best hotels, beauty spots, days out, food and more up North \u2013 visit<a href=\"https:\/\/thenorthernguide.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">\u00a0thenorthernguide.com<\/a>\u00a0and follow The Northern Guide on Instagram\u00a0<a href=\"https:\/\/www.instagram.com\/thenorthernguideuk\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">HERE.<\/a><\/p>\n<p>                <script async src=\"\/\/www.instagram.com\/embed.js\"><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"Staff from The Walton Centre NHS Foundation Trust have been working with Arriva to improve transport links to&hellip;\n","protected":false},"author":2,"featured_media":881426,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[8815],"tags":[249342,748,393,21356,4884,179,211,87781,16,15],"class_list":["post-881425","post","type-post","status-publish","format-standard","has-post-thumbnail","category-liverpool","tag-arriva","tag-britain","tag-england","tag-good-news","tag-great-britain","tag-liverpool","tag-nhs","tag-the-walton-centre","tag-uk","tag-united-kingdom"],"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/116372283497475313","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/881425","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=881425"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/881425\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/881426"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=881425"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=881425"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=881425"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}