{"id":957279,"date":"2026-05-13T15:11:21","date_gmt":"2026-05-13T15:11:21","guid":{"rendered":"https:\/\/www.europesays.com\/uk\/957279\/"},"modified":"2026-05-13T15:11:21","modified_gmt":"2026-05-13T15:11:21","slug":"beyond-the-script-why-one-service-workers-mental-health-spiraled-after-customers-started-using-her-as-an-emotional-punching-bag","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/uk\/957279\/","title":{"rendered":"Beyond the Script: Why One Service Worker\u2019s Mental Health Spiraled After Customers Started Using Her as an Emotional Punching Bag"},"content":{"rendered":"<p>\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" aria-describedby=\"caption-attachment-800006\" class=\"wp-image-800006\" src=\"https:\/\/twistedsifter.com\/wp-content\/plugins\/lazy-load-0.7\/images\/1x1.trans.gif\" alt=\"burned out customer service rep\" width=\"800\" height=\"450\" title=\"Beyond the Script: Why One Service Worker\u2019s Mental Health Spiraled After Customers Started Using Her as an Emotional Punching Bag\" data-lazy-src=\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2026\/05\/customer-service-rep-burnout.jpg\" data-lazy- data-lazy-\/><\/p>\n<p id=\"caption-attachment-800006\" class=\"wp-caption-text\">Pexels<\/p>\n<p>Customer service employees are not therapists, but some customers don\u2019t seem to understand that.<\/p>\n<p>In this story, one woman has had enough of hearing customers\u2019 woes and opinions. Work has started to feel like heavy emotional labor for her whenever she asks, \u201cHow are you?\u201d<\/p>\n<p>Read the <a href=\"https:\/\/www.reddit.com\/r\/CustomerService\/comments\/1fiakcj\/i_know_it_may_sound_silly_but\/\" target=\"_blank\" rel=\"noopener\">full story<\/a> below.<\/p>\n<blockquote>\n<p>Having customers ask me, \u201cHow are you?\u201d or \u201cHow are you doing?\u201d has become triggering.<\/p>\n<p>Something happened during the pandemic where I would greet my customer by asking, and the next thing you know, they are completely unloading on me, all of their fears, anxiety, unsolicited opinions, political views\u2014you name it.<\/p>\n<p>Never mind that I am doing face-to-face service and have my own worries and anxieties.<\/p>\n<\/blockquote>\n<p>It\u2019s not like she doesn\u2019t care, but it\u2019s completely one-sided.<\/p>\n<blockquote>\n<p>While I do care, I feel more and more like I\u2019m seen as an emotional support human, and all of my energy and empathy are being sucked out of me.<\/p>\n<p>Alternatively, you can tell people don\u2019t honestly care how you\u2019re doing; they don\u2019t respond to the actual question; they just want to continue the transaction, and I\u2019m left hanging, feeling foolish.<\/p>\n<p>I know this may sound silly, but it\u2019s hard and beyond aggravating to me at this point.<\/p>\n<\/blockquote>\n<p>That does sound frustrating.<\/p>\n<p>Let\u2019s read other people\u2019s opinions regarding this on Reddit.<\/p>\n<p>This person shares a similar sentiment.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-761916\" src=\"https:\/\/twistedsifter.com\/wp-content\/plugins\/lazy-load-0.7\/images\/1x1.trans.gif\" alt=\"Screenshot 2026 03 19 at 11.00.22 PM Beyond the Script: Why One Service Worker\u2019s Mental Health Spiraled After Customers Started Using Her as an Emotional Punching Bag\" width=\"800\" height=\"300\" title=\"Beyond the Script: Why One Service Worker\u2019s Mental Health Spiraled After Customers Started Using Her as an Emotional Punching Bag\" data-lazy-src=\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2026\/05\/Screenshot-2026-03-19-at-11.00.22-PM.jpg\"\/><\/p>\n<p>Here\u2019s a useful idea.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-761917\" src=\"https:\/\/twistedsifter.com\/wp-content\/plugins\/lazy-load-0.7\/images\/1x1.trans.gif\" alt=\"Screenshot 2026 03 19 at 11.00.50 PM Beyond the Script: Why One Service Worker\u2019s Mental Health Spiraled After Customers Started Using Her as an Emotional Punching Bag\" width=\"800\" height=\"92\" title=\"Beyond the Script: Why One Service Worker\u2019s Mental Health Spiraled After Customers Started Using Her as an Emotional Punching Bag\" data-lazy-src=\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2026\/05\/Screenshot-2026-03-19-at-11.00.50-PM.jpg\"\/><\/p>\n<p>An amusing story from this user.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-761918\" src=\"https:\/\/twistedsifter.com\/wp-content\/plugins\/lazy-load-0.7\/images\/1x1.trans.gif\" alt=\"Screenshot 2026 03 19 at 11.01.58 PM Beyond the Script: Why One Service Worker\u2019s Mental Health Spiraled After Customers Started Using Her as an Emotional Punching Bag\" width=\"800\" height=\"300\" title=\"Beyond the Script: Why One Service Worker\u2019s Mental Health Spiraled After Customers Started Using Her as an Emotional Punching Bag\" data-lazy-src=\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2026\/05\/Screenshot-2026-03-19-at-11.01.58-PM.jpg\"\/><\/p>\n<p>Here\u2019s a valid response.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-761919\" src=\"https:\/\/twistedsifter.com\/wp-content\/plugins\/lazy-load-0.7\/images\/1x1.trans.gif\" alt=\"Screenshot 2026 03 19 at 11.02.22 PM Beyond the Script: Why One Service Worker\u2019s Mental Health Spiraled After Customers Started Using Her as an Emotional Punching Bag\" width=\"800\" height=\"210\" title=\"Beyond the Script: Why One Service Worker\u2019s Mental Health Spiraled After Customers Started Using Her as an Emotional Punching Bag\" data-lazy-src=\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2026\/05\/Screenshot-2026-03-19-at-11.02.22-PM.jpg\"\/><\/p>\n<p>And this person has something to say.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-761920\" src=\"https:\/\/twistedsifter.com\/wp-content\/plugins\/lazy-load-0.7\/images\/1x1.trans.gif\" alt=\"Screenshot 2026 03 19 at 11.03.19 PM Beyond the Script: Why One Service Worker\u2019s Mental Health Spiraled After Customers Started Using Her as an Emotional Punching Bag\" width=\"800\" height=\"300\" title=\"Beyond the Script: Why One Service Worker\u2019s Mental Health Spiraled After Customers Started Using Her as an Emotional Punching Bag\" data-lazy-src=\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2026\/05\/Screenshot-2026-03-19-at-11.03.19-PM.jpg\"\/><\/p>\n<p>Don\u2019t ask \u201chow are you?\u201d if you don\u2019t want to hear the answer.<\/p>\n<p>If you liked this post, check out this story about <a href=\"https:\/\/twistedsifter.com\/2023\/12\/co-worker-keeps-scoring-call-center-employees-work-suspiciously-low-so-they-get-pro-revenge-my-supervisor-will-be-under-investigation\/?utm_source=IN-ARTICLE&amp;utm_medium=IN-ARTICLE&amp;utm_campaign=IN-ARTICLE\" target=\"_blank\" rel=\"noopener\">an employee who got revenge on a co-worker who kept grading their work suspiciously low<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Pexels Customer service employees are not therapists, but some customers don\u2019t seem to understand that. In this story,&hellip;\n","protected":false},"author":2,"featured_media":957280,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4317],"tags":[2665,23458,8580,267271,105,218,8726,2511,1067,159791,16,15],"class_list":{"0":"post-957279","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-mental-health","8":"tag-anxiety","9":"tag-customer-service","10":"tag-customers","11":"tag-emotional-labor","12":"tag-health","13":"tag-mental-health","14":"tag-picture","15":"tag-reddit","16":"tag-top","17":"tag-trigger","18":"tag-uk","19":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/116567912987425305","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/957279","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=957279"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/957279\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/957280"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=957279"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=957279"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=957279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}