Your trash isn’t being picked up. There’s a pothole interrupting your daily commute. A traffic sign on your street has fallen down after overnight storms.
City government is complicated. Knowing where to look when facing a neighborhood issue can be challenging. Here are some places to start.
Put in a 311 request
311 is a dedicated phone number and service designed to help residents resolve non-emergency issues around their neighborhoods. A resident puts in a service request, which is then dispatched to the appropriate City Council department to handle the issue.
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Open requests can be tracked through the city’s 311 portal.
Across Dallas, an average of 1,505 service requests are created each day, according to the 311 dashboard.
There are three ways to put in a 311 request: by phone, online or through the app Dallas 311. Dial 311 within city limits or call 214-670-3111 to request services by phone.
As of 2023, the portal and app are available in Spanish.
Contact your City Council member
Reach out to your individual City Council member with a concern via email or call their chief of staff. You can simultaneously email the mayor and all council members by filling out this form. Look up who your city council member is based on your street address using this interactive map.
District 1: Chad West, chad.west@dallas.gov
District 2: Jesse Moreno, jesse.moreno@dallas.gov
District 3: Zarin D. Gracey, zarin.gracey@dallas.gov
District 4: Maxie Johnson, maxie.johnson@dallas.gov, 214-670-0780
District 5: Jaime Resendez, jaime.resendez@dallas.gov
District 6: Laura Cadena, laura.cadena@dallas.gov, 214-670-4199
District 7: Adam Bazaldua, adam.bazaldua@dallas.gov
District 8: Lorie Blair, lorie.blair@dallas.gov
District 9: Paula Blackmon, paula.blackmon@dallas.gov
District 10: Kathy Stewart, katherine.stewart@dallas.gov, 214-670-5958
District 11: Bill Roth, william.roth@dallas.gov
District 12: Cara Mendelsohn, cara.mendelsohn@dallas.gov
District 13: Gay Donnell Willis, gay.willis@dallas.gov
District 14: Paul E. Ridley, paul.ridley@dallas.gov
Watch or attend a City Council meeting
City Council meets every other Wednesday, beginning at 9 a.m., except for the annual July recess. Attend in person at City Hall or watch online. Register to speak at a City Council meeting at this link. The deadline to register to speak at a council meeting is 5 p.m. the last business day before the meeting.
Reach out to a specific department
If you know which department is handling your service request, you can reach out directly based on the information in this directory.
The code compliance department handles issues like overgrown vegetation, illegal dumping or substandard conditions. The transportation and public works department is responsible for streetlights, crosswalks, bicycle lanes and routine street maintenance.