VIA Metropolitan Transit wants customer feedback on planned changes to its bus routes.VIA Metropolitan Transit wants customer feedback on planned changes to its bus routes.

VIA Metropolitan Transit wants to hear from you.

San Antonio’s mass-transit system will host public information sessions this month to gather feedback on its “Better Bus Plan,” which is expected to be implemented in early 2026.

The plan aims to improve reliability and efficiency across VIA’s system. It includes improvements to 27 bus routes and the retirement of four more: Route 243 Flores/Pleasonton, Route 296 Vance Jackson, Route 614 Hidden Cove/Kel-Lac and Route 617 Kel-Lac/Rainbow Hills.

The plan also include service adjustments, route openings, route closures, stop frequency changes, schedule adjustments and more. A list of all proposed amendments to the VIA system is available online. 

If approved by VIA’s board, the changes will go into effect on in January.

VIA will host two public hearings on the changes. The first will be Tuesday, Oct. 23, at Lackland Baptist Church, 2718 Frontier Drive. The second will take place Thursday, Oct. 25, at the VIA Metro Center, 1021 San Pedro Ave. Both hearings will begin at 5:30 p.m.

Additional VIA info sessions will be held throughout the middle of the month; all sessions listed below will run from 7-9 a.m. and 4-6 p.m.

  • Wednesday, Oct. 8, at Brooks Transit Center, 7903 S. New Braunfels Ave., 78235
  • Thursday, Oct. 9, at Centro Plaza, 909 W. Houston St., 78207
  • Tuesday, Oct. 14, at Crossroads Park & Ride, 151 Crossroads Blvd., 78201
  • Wednesday, Oct. 15, at Ingram Transit Center, 3215 Northwestern Dr., 78238
  • Thursday, Oct. 16, at Kel-Lac Transit Center, 7183 Highway 90 W., 78227
  • Friday, Oct. 17, at Madla Transit Center, 1584 Cantrell, 78221
  • Monday, Oct. 20, at Medical Center Transit Center, 5330 Medical Dr., 78240
  • Tuesday, Oct. 21, at North Star Transit Center, 7538 San Pedro Ave., 78216
  • Wednesday, Oct. 22, at Randolph Transit Center, 9400 IH 35 North, 78233

Residents can also submit feedback online via the web or send email to GCR@VIAinfo.net. They also can leave comments by calling VIA’s Government & Community Relations office at (210)362-2389 or sending a letter to VIA addressed as c/o Government & Community Relations, Re: November 2025 Service Improvements, 800 W. Myrtle St., San Antonio, TX 78212.

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