Here’s what you need to know about the new SRP rate hike and online price comparison tool.
PHOENIX — A new rate hike for SRP power customers, now in effect, is higher for homes than for businesses, including data centers.
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The new rate plans are expected to amount to the following average increases:
- Homeowners without rooftop solar: 3.5%
- Homeowners with rooftop solar: 5.5%
- General Business Customers: 1.3%
- Large Business Customers (including data centers): 1.3%
“I worry about my neighbors”
A rate increase is the last thing Phoenix homeowner Crystal Carrillo needs. She tightly monitors her energy expenses on a monthly spreadsheet and keeps her AC at 84 degrees during the day. Her home insurance premiums, car insurance, and grocery bills have all risen significantly in the last two years.
“It’s not just electricity we’re seeing an increase in—it’s every bill required to live,” Carrillo said. “I worry about my neighbors. We have retirees that live in this community. Young families. Multi-generation families under the same roof.”
SRP customer bill impact is 24% higher since 2021
Although SRP had not raised base rates in six years, customers nonetheless have faced higher bills due to surging fuel prices.
SRP confirmed to 12News it has raised its Fuel and Purchased Power Adjustment Mechanism (FPPAM) rate four times since 2021 and reduced it in 2025. The rate is a charge to recover the costs of fuel and other forms of power. The fee is intended to be passed through to customers without any markup.
Add those calculations to the new base rate increase, “the cumulative impact” to residential customers since 2021 is 23.6%, said Jennifer Schuricht of SRP.
“It is important to note that even with these changes, SRP prices have remained below the rate of inflation,” Schuricht said.
Some consumer advocates have also acknowledged that SRP forewent collection of $82 million in 2021 and $124 million in 2022 of the FPPAM balance, preventing even higher fuel costs to customers.
New online price comparison tool available
The new plan also includes a rate decrease for 93% of limited-income customers, a virtual power plant pilot program, renewable energy credits, and an online price comparison tool.
Carrillo used the tool on Monday, and it showed she was on the best plan, given her past energy habits.
A link to the price comparison display is located at the bottom of each price plan page, SRP told 12News.
Carrilo has also used SRP rebate programs to purchase a smart thermostat, shade trees, and window screens.
SRP Board Member Sandra Kennedy, who opposed the rate plan, said customers should educate themselves about rebates available to them, use the online tool, and compare future bills to past bills. Kennedy worries the actual impact on homeowners may be higher than advertised.
“I worry the price increase for some will be tremendous,” Kennedy said.
The price comparison display is not available to grandfathered solar customers.