Ombudsman reports on patient privacy in The Villages Health transition

An ombudsman has filed a report on the status of patient privacy in the transition of the ownership of The Villages Health to Humana’s CenterWell.

Suzanne Richards, who is serving as the ombudsman for patients, conducted a review to ensure that that the patients’ privacy is being protected. She previously visited the health care centers in The Villages and issued a report on the status of patient care.

In July, The Villages Health announced its bankruptcy after the discovery of a mysterious $360 million “Medicare coding error.” It was since sold to Humana for $68 million. The Villages Health clinic will be rebranded under the CenterWell logo.

In her review, the ombudsman found that The Villages Health had “robust” protections for cybersecurity and Health Insurance Portability and Accountability Act (HIPAA.) She found that CenterWell has equally strong programs.

Computers at the facilities are password protected and very little patient information is printed out. The information that is printed out, is appropriately shredded.

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