PHILADELPHIA (WPVI) — Serious crime on SEPTA dropped to its lowest level in a decade in 2025, according to a new report released by the transit agency.

SEPTA officials say crime has continued to improve since its peak during the COVID-19 pandemic, and they credit increased police staffing for the downward trend.

The agency reported a 6% drop in serious crimes last year compared with 2024. Gun violence decreased even more sharply, falling 33%, SEPTA said.

Seven of eight major crime categories saw declines, including aggravated assaults and thefts.

“If you commit any crime on SEPTA, we’re gonna track you right to where you live,” Deputy Chief Jim Zuggi of SEPTA Transit Police said.

Officials said the progress is tied to an expanded police force, new technology and stepped-up enforcement of quality-of-life violations and fare evasion.

Citations rose 48% overall in 2025. Of the 17,000 quality-of-life tickets issued last year, nearly half – 8,400 – were for fare evasion.

The agency also said it remains on track to install more than 200 full-height fare gates at 14 stations by this summer.

“If you’re going to fare evade, if you’re going to commit any type of disorder on our trains, you’re gonna meet a police officer and we’re going tell you what’s expected of your behavior when you ride our system,” Zuggi said.

2025 was a challenging year for SEPTA, but officials said improving safety continued to be a priority.

Riders said their feelings about safety still vary.

“It’s about 50/50. It depends on like the areas and personal opinions,” said Marie Gunderman of Overbrook.

“I try to mind my own business and the Lord takes care of me,” said Princess Bond of North Philadelphia. “They’re probably right. As long as you’re not traveling around 12 a.m., I think it’s pretty safe,” she added.

Zuggi said juveniles, people experiencing homelessness and people with mental illness remain key groups the department focuses on and continues outreach with.

Some riders pointed to infrastructure improvements, such as the new Wissahickon Transit Center, as helping boost confidence in the system.

“It makes me feel better and proud of actually getting on the bus,” said Neferteri Raynor of North Philadelphia.

SEPTA leaders said they expect to adjust strategies as trends shift, but believe they are moving in a positive direction. Robberies were the only major crime category to increase year over year.

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