Pennsylvania 911 services restored after intermittent outages

After several hours of what were described as intermittent outages, 911 services have been restored in Pennsylvania, emergency management officials said late Friday night.”An investigation into what caused intermittent outages will continue, and we will update you on that as soon as we can,” the Pennsylvania Emergency Management Agency posted on social media. “We worked with counties to fully test that the system is operational.”A statewide alert blared across cellphones on Friday afternoon to warn people of the situation, which began around 2 p.m., PEMA Director Randy Padfield said during a news conference in Harrisburg.”This was originally detected with calls going in to the Delaware County 911 center,” Padfield said. “The NextGen 911 service provider immediately notified our 911 team and engaged to start troubleshooting the issue.”Padfield said it was too early to determine a cause.”It could be a software issue. It could be a hardware issue. What we know is that it doesn’t appear to be the result of a software update that was pushed,” Padfield said.Watch full video of the news conference with PEMA officials in the video aboveAs PEMA announced that the 911 situation had been resolved, they also reminded people to call only in case of a true emergency and not for testing purposes.”As of now, they’re getting a lot of 911 calls. A lot of them are people that are just trying to see if the 911 system is back up and running. They really don’t want people to do that,” said Detective Sgt. David Mosura, of the Aliquippa Police Department.ALLEGHENY COUNTY: Non-emergency number 412-473-3056ARMSTRONG COUNTY: Non-emergency number 724-548-5105BEAVER COUNTY: Non-emergency number 724-775-0880BUTLER COUNTY: Non-emergency number 724-282-1221 CLARION COUNTY: Non-emergency number 814-226-7020FAYETTE COUNTY: Non-emergency number 724-430-9111 FOREST COUNTY: Non-emergency number 814-755-2995GREENE COUNTY: Non-emergency number 724-627-4911 or 724-852-2911 INDIANA COUNTY: Non-emergency number 724-349-1428JEFFERSON COUNTY: Non-emergency number 814-849-1617LAWRENCE COUNTY: Non-emergency number 724-656-9300 MERCER COUNTY: Non-emergency number 724-662-6110SOMERSET COUNTY: Non-emergency number 814-445-1525 VENANGO COUNTY: Non-emergency number 814-676-4545WASHINGTON COUNTY: Non-emergency number 724-229-4600WESTMORELAND COUNTY: Non-emergency number 724-836-1551 NOT IN WESTERN PENNSYLVANIA: Check the list by clicking here. Download the WTAE app to stay connected with breaking news. Sign up for our email newsletters to get breaking news in your inbox.

PITTSBURGH —

After several hours of what were described as intermittent outages, 911 services have been restored in Pennsylvania, emergency management officials said late Friday night.

“An investigation into what caused intermittent outages will continue, and we will update you on that as soon as we can,” the Pennsylvania Emergency Management Agency posted on social media. “We worked with counties to fully test that the system is operational.”

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At this time, 911 services have been restored in Pennsylvania.

An investigation into what caused intermittent outages will continue, and we will update you on that as soon as we can.

We worked with counties to fully test that the system is operational. Please do not call 911…

— PA Emergency Management Agency (@PEMAHQ) July 12, 2025

A statewide alert blared across cellphones on Friday afternoon to warn people of the situation, which began around 2 p.m., PEMA Director Randy Padfield said during a news conference in Harrisburg.

“This was originally detected with calls going in to the Delaware County 911 center,” Padfield said. “The NextGen 911 service provider immediately notified our 911 team and engaged to start troubleshooting the issue.”

Padfield said it was too early to determine a cause.

“It could be a software issue. It could be a hardware issue. What we know is that it doesn’t appear to be the result of a software update that was pushed,” Padfield said.

Watch full video of the news conference with PEMA officials in the video above

As PEMA announced that the 911 situation had been resolved, they also reminded people to call only in case of a true emergency and not for testing purposes.

“As of now, they’re getting a lot of 911 calls. A lot of them are people that are just trying to see if the 911 system is back up and running. They really don’t want people to do that,” said Detective Sgt. David Mosura, of the Aliquippa Police Department.

ALLEGHENY COUNTY: Non-emergency number 412-473-3056