Hell’s Kitchen residents filed nearly 30,000 complaints in 2025 — but does NYC’s 311 system actually fix problems or just track them?
We’ve all experienced it: walking on the sidewalk and noticing something or other, be it faded crosswalk paint, uneven pavement, or an overflowing trash can, where we think to ourselves, “Huh, someone should tell the City about that.” Then we go on with our days, leaving the problem to sit and fester.
Success! Your account was created and you’re signed in.
Please visit My Account to verify and manage your account.
Evan Peng is a journalist based in Hell’s Kitchen. His work has appeared in POLITICO, Bloomberg, and the Wire China.