May 7, 2026
The university is aware of a global Canvas service issue currently preventing users from logging into the application. The reported issue is impacting multiple educational institutions across the nation.
Information Management Services (IMS) support teams are actively working with Canvas vendor support toward resolution as quickly as possible, although it is possible the issue may take a longer period of time to fully resolve. We understand this is an especially challenging time of the semester with finals and end-of-term assignments underway. We are examining what alternative options will be made available to support completion of the semester and will continue to stay in communication as we learn more.
It is important for students to know that this unexpected service disruption will in no way negatively impact final assignments or grades.
What You Should Do
- Do not attempt to login to, interact with, or respond within the Canvas system until further notice.
- Watch for phishing emails, texts, and phone calls. We are already receiving reports of fraudulent messages claiming to be able to restore access to Canvas. Do NOT click links in unsolicited emails claiming to be from Canvas, Instructure, or UT Health San Antonio IT. Please contact IMS Service Desk via email IMS-ServiceDesk@uthscsa.edu or by phone at 210-567-7777 to validate any emails, links, or phone calls you may receive.
- Continue to monitor official university communications for updates regarding Canvas system status.
Again, we will continue providing regular updates as we monitor this situation closely. If you have additional questions, please contact IMS Service Desk via email IMS-ServiceDesk@uthscsa.edu or by phone at 210-567-7777.