PHOENIX (AZFamily) — Phoenix police released frightening 911 calls Tuesday that describe the chaos at Phoenix Sky Harbor Airport’s Terminal 4 following a shooting on Christmas night 2024.
“Oh my God, please! I’m at the airport! He just f****** shot her! Oh my God!” a woman told dispatchers after gunshots rang out at a restaurant outside of the security checkpoint around 9:40 p.m., causing mass panic and a shelter-in-place order.
“I’m in Terminal 4, and I’m in the lobby,” the caller said. “I’m in Terminal 4 before the gates.”
Dispatchers had trouble talking to the woman after that, only hearing screams during the call.
“OK, sir, caller, you’re on the line with me. Can you tell me where in the terminal? You have any idea?” one dispatcher asked.
“She’s not answering at all. I’ve got security on. They’re looking at cameras,” another said.
They later said they looked around the food court, near Chelsea’s Kitchen on Level 3.
“I’m just really freaked out,” the caller said. “The dad has the gun. The dad took the gun.”
Another caller heard the gunshots but couldn’t find any officers.
“Shots were fired and I don’t know where the police are,” he told 911. “Somebody shot. There was, somebody shot a gun. And I think somebody was injured. Somebody shot a gun across from Chelsea’s Kitchen by Wildflower.”
According to police, a family fight led to an adult firing a gun multiple times, hitting a woman and a teenage boy. The teen boy cut the shooter with a knife. Another man was also injured.
The shooter and a teenage girl were later detained.
Police said two of the people involved worked at the airport but didn’t say which ones.
The woman who was shot was in critical condition but survived. The three others had minor injuries.
In March 2025, Phoenix police recommended charges against two men, one woman, two girls and a boy. The suspects’ names were not released. The charges included aggravated assault, disorderly conduct and unlawful imprisonment.
Arizona’s Family has reached out to the Maricopa County attorney’s office for an update on the case.
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