Trinity Metro On-Demand van rideshare service is rolling again with replacement vehicles after a national recall on certain airbags disrupted the program for more than a week.
The service was fully restored July 23, Fort Worth transit agency officials announced.
“The agency worked closely with Via, the contractor for On-Demand service, to ensure minimal disruptions and to resume operations as quickly as possible,” Trinity Metro said in a statement. “As always, customer safety is of the utmost importance.”
The On-Demand service was disrupted on July 14 after Chrysler issued a national recall for side curtain airbags installed in more than 250,000 2022-2024 models of Voyager and Pacifica vehicles.
Aaron Guilbeau, director of operations for Via, said there were no known safety issues in Fort Worth associated with the recall.
Trinity Metro uses some of the Chrysler vehicles in its On-Demand fleet as well as other minivan models.
Some of the agency’s recalled black Trinity Metro-branded vans were replaced with white Honda minivan models adorned with stickers. Some replacement vehicles were put into service on July 14, the day after agency officials announced limited service on its app.
Guilbeau said Trinity Metro On-Demand and Via started working on a plan to replace vehicles as quickly as possible to ensure minimal service disruptions once a provider notified officials about the recall.
“Not all of the vehicles in service will have the same look because they are temporary additions to the fleet,” Trinity Metro said in its statement. “Riders should match the license plate shown in the app to the vehicle that arrives.”
Trinity Metro On-Demand, similar to Uber or Lyft, operates in six Fort Worth zones, from the southern portion of the city to the Alliance area near Denton County. Each ride costs $2.
More than 50,000 people used the On-Demand service in June 2025, down slightly from the 53,038 passengers recorded in the previous month, agency data shows.
Eric E. Garcia is a senior business reporter at the Fort Worth Report. Contact him at eric.garcia@fortworthreport.org.
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