Mayor Adams and NYPD Commissioner Tisch Expand Quality of Life Teams Across All of Queens Following

August 11, 2025

Watch the video here at https://www.youtube.com/watch?v=7FF_t-c7zhg

Since Inception, Q-Teams Have Responded to Over 31,500 Quality-of-Life Calls Pilot Commands Reduced Non-Emergency Response Times by Average of 47 Minutes

Announcement Launches Administration’s “End Culture of Anything Goes” Campaign, Highlighting Mayor Adams’ Efforts to Change Culture, Laws, and Investments That Improve Quality of Life and Prevent Public Disorder on City Streets

NEW YORK – New York City Mayor Eric Adams and New York City Police Department (NYPD) Commissioner Jessica S. Tisch today announced the expansion of the NYPD’s Quality of Life Division “Q-Teams” across the entire borough of Queens. The expansion of Q-Teams across Queens doubles down on the NYPD’s focus on tackling the daily issues that impact New Yorkers’ sense of safety and well-being, including cracking down on illegal mopeds, towing abandoned and derelict vehicles, cleaning up encampments, addressing outdoor drug use, and responding to noise complaints.

Starting this past April, the NYPD launched Q-Teams in six pilot commands, and to date, these teams have improved non-emergency response times by an average of 47 minutes citywide, while towing 701 vehicles and seizing 318 illegal e-bikes, scooters, and mopeds. Following the success of the pilot program, the NYPD expanded Q-Teams to every precinct in Manhattan on July 14 and throughout the Bronx on July 21 and Brooklyn on July 28. To date, Q-Teams have responded to more than 31,500 911 and 311 calls. The NYPD will continue to expand these efforts to every precinct in Staten Island on August 18 and to all housing commands on August 25.

Today’s announcement also kicks off Mayor Adams’ “End Culture of Anything Goes” campaign. The campaign will highlight the work the administration has done to date to change the culture and laws that prevented people with severe mental illness from getting the help they needed, while simultaneously making the investments necessary to support outreach, harm reduction, wraparound services, and housing — all in an effort to make lasting impacts in lives and communities. Mayor Adams is bringing the same energy and approach that proved to be successful in carving a new path to help people with severe mental illness to addressing other health crises playing out on city streets, and will soon lay out how he plans to realize that vision.

“Every New Yorker deserves to have a level of security, whether it’s taking their kids to school, walking in their neighborhood, going to work, or visiting loved ones. That is why, earlier this year, we created the new NYPD Quality of Life Division and launched a pilot program to address quality-of-life issues across our city, and since expanding the program to Manhattan, the Bronx, and Brooklyn, the results have got even better,” said Mayor Adams. “These teams answered more than 31,500 calls for service and cut average non-emergency response times by about 47 minutes. With the expansion of the NYPD’s Quality of Life Division across all of Queens, we are doing everything we can to ensure that New York City remains the safest big city in America and the best place to raise a family.”

“When the Quality of Life Division launched earlier this year, our goal was clear and concise: build a team focused entirely on addressing the conditions that make daily life harder for New Yorkers — and that’s exactly what we have done,” said NYPD Commissioner Tisch. “Our Q-Teams solve the daily problems that add up and chip away at a community’s sense of order. These teams are towing the abandoned vehicle on your block, responding to the noise complaints at late hours, and addressing the illegal parking that has persisted for too long. New Yorkers should feel safe on every block, in every community, and throughout every borough, and with this expansion to every precinct in Queens, we are one step closer to making that a goal reality.”

Program Results

On April 14, the NYPD launched Q-Teams across six pilot commands: the 13th, 40th, 60th, 75th, and 101st precincts, along with Police Service Area 1. Since the launch and through August 7, Q-Teams have responded directly to communities and made significant improvements to New Yorkers’ quality-of-life concerns.

Six Pilot Commands:

• Responded to 17,341 911 and 311 calls.  
• Towed 701 abandoned and derelict vehicles.  
• Seized 318 illegal e-bikes, scooters, and mopeds.

Manhattan Q-Teams:

• Responded to 4,903 911 and 311 calls.  
• Towed 106 abandoned and derelict vehicles.  
• Seized 124 illegal e-bikes, scooters, and mopeds.

Bronx Q-Teams:

• Responded to 4,789 911 and 311 calls.  
• Towed 56 abandoned and derelict vehicles.  
• Seized 65 illegal e-bikes, scooters, and mopeds. 

Brooklyn Q-Teams:

• Responded to 4,548 911 and 311 calls.  
• Towed 188 abandoned and derelict vehicles.  
• Seized 59 illegal e-bikes, scooters, and mopeds. 

In addition to Q-Team operations, the following NYPD units also contributed to addressing quality-of-life concerns in the pilot commands, as well as in Manhattan, the Bronx, and Brooklyn through August 7, with the results below:

• Vehicle Response Team: Towed 5,650 abandoned or derelict vehicles. 
• Smoke Shop Task Force: Executed 1,085 inspections and padlocked 198 smoke shops. 
• Encampment Team: Resolved 1,412 homeless conditions. 

Q-Teams are comprised of officers from across the NYPD who undergo specialized training on how to address non-emergency, quality-of-life concerns, including noise complaints, illegal vending, outdoor drug use, unregistered vehicles, encampments, and reckless e-bike and scooter riding. Each team receives additional instruction in discretionary responses to specific conditions as an alternative to using enforcement tools.

The NYPD holds monthly Q-Stat meetings — modeled after the NYPD’s main crime data tracker, “CompStat” — to analyze precinct and public service data related to 311 calls and requests. This process helps examine operation outcomes, identify neighborhoods that are most susceptible to recurring quality-of-life issues, and hold precincts accountable. New York City’s 311 system, NYC311, is a non-emergency service that allows New Yorkers to report non-emergency issues, request city services, and discover information about government programs.

“I welcome the expansion of the NYPD’s Quality of Life Q-Teams across the borough of Queens,” said Queens District Attorney Melinda Katz. “Residents are rightly concerned about unlicensed smoke shops, abandoned vehicles and unregistered scooters. By focusing on these issues, we help improve public safety in this borough block by block and erase the notion that some portions of the city are more important than others.”

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