A slew of people are reporting that the Starbucks app is completely broken. With too-perfect irony, the thing that is breaking it is an app satisfaction survey …
Multiple users are reporting that the app forces you to complete the survey before you can use the app to do anything radical like, oh, I don’t know, ordering a cup of coffee. The problem is that even after you have completed the survey, it still doesn’t let you in: it just loops back to the survey.
Twitter user Ike found a workaround.
To bypass the dreaded Starbucks App survey bug, you can hold your finger down on the app from the Home Screen and choose “order.”
P.S. Please move the straws back where they were. No one, especially your baristas, wants them behind the counter.@Starbucks pic.twitter.com/iTfHft1kpa
— Ike (@AbileneIke) September 18, 2025
We were able to confirm that this works. So, yep, don’t open the app. Instead, long-press on the app from your Home Screen and then tap Order.
How Starbucks managed to release this update into the wild without spotting this rather fundamental flaw is a complete mystery. And yeah, move the straws back too.
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Photo by Erik Mclean on Unsplash
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