Days after airport staffing shortages sparked by the federal government shutdown led to flight disruptions and ground delays at airports across the country, more than 200 flight delays were reported at Chicago’s busy O’Hare and Midway International Airports Thursday, the Chicago Department of Aviation flight tracking website FlyChicago showed.
As of 11:30 a.m., 210 flight delays were reported at O’Hare Airport over a 24-hour period, with 23 reported at Midway. It wasn’t immediately clear what the delays were attributed to.
The delays come as dozens of runners from across the country are flying into Chicago for the 2025 Bank of America Chicago Marathon Sunday.
In a statement, sent to NBC Chicago earlier in the week, the CDA said safety and security remain the “highest priorities” at Chicago airports.
“The CDA is closely monitoring the potential impacts of a federal government shutdown and will work with our federal partners — including the Federal Aviation Administration (FAA), Transportation Security Administration (TSA), and Customs and Border Protection (CBP) — to track any effects on staffing and regular services,” the statement went on to say. “The CDA is also reviewing how a shutdown may affect upcoming plans for the traveling public. Should disruptions occur, the department stands ready to assist our airport partners and support travelers in navigating any inconvenience.”
Earlier in the week, the Federal Aviation Administration reported staffing issues at airports in Nashville, Boston, Dallas, Chicago and Philadelphia, and at its air traffic control centers in Atlanta, Houston and the Dallas-Fort Worth area. Flight disruptions tied to insufficient staffing were also reported at airports in Burbank, California; Newark, New Jersey; and Denver.
Transportation Secretary Sean Duffy on Monday said controllers are expected to continue working without a paycheck, so they are now worried about how to pay their bills in addition to worrying about keeping flights safe.
“Now what they think about as they’re controlling our airspace is, how am I going to pay my mortgage? How do I make my car payment? I have a couple kids at home. How do I put food on the table? I’m working six days a week. Do I have to take a second job and drive Uber when I’m already exhausted from doing a job that’s already stressful to think about how I can make extra money because the government may not provide me a paycheck?” Duffy said.
As the federal government shutdown stretches into its ninth day, the risk of wider impacts to the U.S. aviation system is growing. The longer the shutdown drags on, the more likely it is to affect holiday travel plans in November, travel industry analyst Henry Harteveldt told the Associated Press in a statement.
“I’m gravely concerned that if the government remains shut down then, that it could disrupt, and possibly ruin, millions of Americans’ Thanksgiving holidays,” Harteveldt’s statement said.
As the shutdown and staffing shortages continues, here’s what to know and do if your flight gets delayed.
Check before going to the airport
It is better to be stuck at home or in a hotel than to be stranded in an airport terminal, so use the airline’s app or flight websites to make sure that your flight is still on before heading to the airport. This FAA site can be checked to see if there are widespread delays at your airport.
Kyle Potter, executive editor of Thrifty Traveler, suggests also closely monitoring the news if you have upcoming travel plans.
“A deal, in theory, could come through Congress any day now, and that could put all of this doubt lingering over air travel to an end pretty quickly,” Potter said.
My flight was canceled. Now what?
If you are already at the airport, it is time to find another flight. Get in line to speak to a customer service representative, and call or go online to connect to the airline’s reservations staff. It also helps to reach out on X, the site formerly known as Twitter, because airlines might respond quickly there.
Airlines will rebook you on a later flight for no additional charge. The good news right now is that this is not a peak travel time, so travelers stand a better chance of finding seats. But the busy holiday season is right around the corner, and at those peak times, passengers might have to wait days for a seat on a new flight.
Consider other travel options
If these problems do become more widespread, you might consider whether it makes sense to travel by train, car or bus instead. But there is really no way to predict when and where a staff shortage might happen, and the ongoing shortage of controllers is so critical that even a small number of absences can cause problems.
Potter said the shutdown is different from when a single airline is having problems and travelers can just pick another carrier. This is creating problems for entire airports at once.
“As these problems expand and spread the longer the shutdown drags on, it’s unlikely that there will be one airline running on time if the rest of the them are failing,” he said. “It’s going to affect the entire system over time.”
Can I ask to be booked on another airline?
You can, but airlines aren’t required to put you on another carrier’s flight. Some airlines, including the biggest ones except Southwest and the discount airlines, say they can put you on a partner airline. But even then it is often hit or miss.
Jeff Klee, the CEO of CheapAir.com, has recommended researching alternate flights while you wait to talk to an agent.
Am I owed a refund?
If you no longer want to take the trip, or have found another way of getting to your destination, the airline is legally required to refund your money, even if you bought a non-refundable ticket. It doesn’t matter why the flight was canceled.
“If the airline cancels your flight, you can say, ‘Alright. I will take a refund and get my money back,’ ” Potter said. “The important piece is that you get your payment returned to you. You’re not just settling for an airline voucher that may expire in a year or less.”
You are also entitled to a refund of any bag fees, seat upgrades or other extras that you didn’t get to use.
Can I get compensation?
U.S. airlines are not required to pay additional cash compensation and cover lodging and meals for passengers who are stranded, even if a flight cancellation or a severe delay is the airline’s fault.
The Biden administration had proposed a rule that would have changed that and required airlines to pay passengers for delays and cancellations in more circumstances, with compensation proposed between about $200 and as high as $775. But the Trump administration scrapped that last month, and the airlines praised him for doing so.
What airlines will cover
Each airline is different. The U.S. Department of Transportation has a site that lets consumers see the commitments that each carrier makes for refunds and covering other expenses when flights are canceled or significantly delayed.
Other tips
Travel insurance might help if you bought a policy when you booked or used a travel credit card that offers that product, but Potter said you shouldn’t assume you will be covered even if you have insurance. Check the fine print to see if you are covered in situations like this when a shortage of workers causes flight disruptions.
If many flights are canceled, airline agents will soon be overwhelmed by requests. If you’re traveling in a group with someone who has a higher status in the airline’s loyalty program, call using their frequent flyer number. You may get quicker service.
You also can try calling your airline’s international support number, which is usually listed online and may have shorter wait times.
Be nice. The agent is likely helping other frustrated travelers, too, and yelling won’t make them more willing to help. Remember, the cancellation isn’t their fault.