Solving Customer Experience Challenges with Event-Led Integration
Event-led integration offers a transformative solution. By enabling organizations to detect and respond to customer interactions and operational…
Self-Service Alone Doesn’t Cut it for Customer Service
Self-service needs to be viewed in context as part of an overall customer experience (CX) strategy that involves…
Shaji Varghese on how Muthoot FinCorp aims to light a SPARK among India’s MSMEs
In a country where the spirit of entrepreneurship thrives beyond metro cities and glossy boardrooms, Muthoot FinCorp has…