Americans are paying over $165 billion a year as companies waste their time to drive revenue
Your time, money, and patience might be valuable to you, but they mean so much more to the…
Faster Service, Shorter Waits — for Now
The Social Security Administration claims it’s turning a corner. The agency has become notorious for long waits and…
How to claim Verizon’s $20 credit for Wednesday’s service outage
Verizon is offering a very small mea culpa after Wednesday’s massive outage, which drew more than 1.5 million…
‘It seems like lots of people have had similar issues’
Despite the overconsumption culture that plagues the modern world, some consumers, actually prefer to not buy new electronic…
Bret Taylor’s Sierra reaches $100M ARR in under two years
Sierra, a 21-month-old, San Francisco-based startup that builds customer service AI agents for enterprises, announced on Friday that…
Apple slashes £200 smart watch to £89 in early Black Friday sale
Right now shoppers can save a huge chunk of money on an Apple Watch in an early Black…
Peng’s Chinatown celebrates 32 years of culinary success
SAN ANTONIO – Peng’s Chinatown, located across from Ingram Park Mall, is celebrating 32 years of success in…
What’s Next After Customer Service?
The Gist Beyond customer service. Voice AI is already embedded in daily life, with new applications set to…
AI Puts Payments Firms at a Crossroads: Efficiency or Empathy?
Payments and credit card service organizations have always been measured by their ability to reduce friction. Contact center…
Companies Bet Customer Service AI Pays
Klarna’s $15 billion IPO was more than a financial milestone. It spotlighted how the Swedish buy-now-pay-later (BNPL) firm…