The next AI winners may look nothing like Nvidia or Micron: One Big Investment Idea
The next AI winners may look nothing like Nvidia (NVDA) or Micron (MU). The first phase of the…
The AI boom hasn’t stopped U.S. companies from hiring cheap offshore labor, and overseas call center employment is still skyrocketing
In September 2025, Salesforce CEO Marc Benioff said the company slashed 4,000 customer service roles, opting for the…
Beyond the Script: Why One Service Worker’s Mental Health Spiraled After Customers Started Using Her as an Emotional Punching Bag
Pexels Customer service employees are not therapists, but some customers don’t seem to understand that. In this story,…
Waymo leaves passenger at California Airport without luggage
A Bay Area businessman’s first ride in a driverless Waymo turned into an airport nightmare when the robotaxi…
Americans are paying over $165 billion a year as companies waste their time to drive revenue
Your time, money, and patience might be valuable to you, but they mean so much more to the…
Faster Service, Shorter Waits — for Now
The Social Security Administration claims it’s turning a corner. The agency has become notorious for long waits and…
How to claim Verizon’s $20 credit for Wednesday’s service outage
Verizon is offering a very small mea culpa after Wednesday’s massive outage, which drew more than 1.5 million…
‘It seems like lots of people have had similar issues’
Despite the overconsumption culture that plagues the modern world, some consumers, actually prefer to not buy new electronic…
Bret Taylor’s Sierra reaches $100M ARR in under two years
Sierra, a 21-month-old, San Francisco-based startup that builds customer service AI agents for enterprises, announced on Friday that…
Apple slashes £200 smart watch to £89 in early Black Friday sale
Right now shoppers can save a huge chunk of money on an Apple Watch in an early Black…