PHOENIX \u2014 After waiting for over five months for a replacement shower part, a Let ABC15 Know viewer was beyond frustrated with the company.<\/p>\n
She said her friend told her to call Let ABC15 Know, and it\u2019s a good thing she did.<\/p>\n
Sherry C.\u2019s problem started back in November 2024, when her custom shower suddenly stopped working.<\/p>\n
Sherry said, \u201cI went to take a bath but there was no hot water.\u201d<\/p>\n
Sherry said she needed her shower. She added, \u201cWell, I\u2019m on a walker, and it\u2019s hard to stand up in the shower and I can\u2019t get out of a tub!\u201d<\/p>\n
The Phoenix woman called the company that installed her shower, confident the fix would be easy, but it was anything but. She showed the Let ABC15 Know team all her paperwork from the time she had her shower installed back in 2018.<\/p>\n
Her paperwork also included a limited lifetime warranty certificate that covered only the parts of the shower, not the labor.<\/p>\n
At first, the company told her they couldn\u2019t find the part to fix her shower. <\/p>\n
\u201cThey gave me the run around and said we\u2019ll have somebody call you,\u201d said Sherry.<\/p>\n
For two months, Sherry said that every Monday, she would call the company to get an update on the status of her shower part.<\/p>\n
When Sherry found out they did find the part, she said the company responded by saying they would send her a check for the part instead of fixing the shower.<\/p>\n
\u201c(They said,) We\u2019re going to call to see how much the part is, how much the shipping is, and then we\u2019ll send you a check. I called my friend, she said \u2018that doesn\u2019t sound right. I think maybe you need to call channel 15.\u2019\u201d<\/p>\n
Let ABC15 Know Better Business Bureau volunteer, Larry, got to work on the case. <\/p>\n
\u201cHe was so helpful, and he just made me feel good,\u201d exclaimed Sherry! \u201cOh, I\u2019d like him to know how much I appreciated him; he just had that kind voice and he asked real good questions.\u201d<\/p>\n
Larry went back and forth with the company for nearly a week and finally got a letter stating the part for her shower was on the way, and a technician would reach out to install it immediately.<\/p>\n
Problem solved!<\/p>\n
\u201cI don\u2019t think they would have ever done anything if I hadn\u2019t called channel 15,\u201d said Sherry!<\/p>\n
When Sherry reached out to the Let ABC15 Know Team, she said, \u201cI guess they assume that because I am old, I don\u2019t matter. I do matter!<\/p>\n
\u201cWell, that\u2019s how I felt. You know when you\u2019re an older person, sometimes you get to that point where things don\u2019t work out as well as if you were younger,\u201d Sherry said when I asked her about why she wrote that in her complaint.<\/p>\n
Yes, Sherry, you do matter. That\u2019s exactly why the Let ABC15 Know Team wanted to help you get your shower fixed.<\/p>\n
It\u2019s also why we\u2019ll keep fighting for Arizonans and standing for what\u2019s right.<\/p>\n
Latest from Let ABC15 Know:<\/p>\n","protected":false},"excerpt":{"rendered":"PHOENIX \u2014 After waiting for over five months for a replacement shower part, a Let ABC15 Know viewer…\n","protected":false},"author":3,"featured_media":138244,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5131],"tags":[5229,5643,1587,1589,67,586,132,5230,68,2969],"class_list":{"0":"post-138243","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-phoenix","8":"tag-america","9":"tag-arizona","10":"tag-az","11":"tag-phoenix","12":"tag-united-states","13":"tag-united-states-of-america","14":"tag-unitedstates","15":"tag-unitedstatesofamerica","16":"tag-us","17":"tag-usa"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@us\/115012876669971644","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/138243","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/comments?post=138243"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/138243\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media\/138244"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media?parent=138243"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/categories?post=138243"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/tags?post=138243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}