{"id":144904,"date":"2025-08-14T11:07:12","date_gmt":"2025-08-14T11:07:12","guid":{"rendered":"https:\/\/www.europesays.com\/us\/144904\/"},"modified":"2025-08-14T11:07:12","modified_gmt":"2025-08-14T11:07:12","slug":"toll-operators-apologise-and-promise-full-refunds-to-canberrans-charged-for-trips-never-taken","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/us\/144904\/","title":{"rendered":"Toll operators apologise and promise full refunds to Canberrans charged for trips never taken"},"content":{"rendered":"

A number of Canberra drivers will be refunded after toll operators charged them for trips made by other motorists.<\/p>\n

NSW Motorways (Etoll) and Transurban (Linkt) have apologised to affected motorists after the toll operators received complaints.<\/p>\n

Transport Minister Chris Steel had also written to the toll operators asking for quick refunds to affected Canberrans.\u00a0<\/p>\n

The operators blamed the bungled charges on duplicate cross-border number plates<\/p>\n

“The issue has arisen due to the increased prevalence of NSW specialty license plates beginning with the letter Y,” a spokesperson for NSW Motorways and Transurban said in a statement.<\/p>\n

Most ACT licence plates begin with a Y <\/a>after a 1968 decision by the now defunct Australian Transport Advisory Council.<\/p>\n

“This overlap has led in some instances to misidentifications in tolling systems where a vehicle with a duplicate plate travels on a NSW toll road,” the spokesperson explained.<\/p>\n

“We sincerely apologise to anyone who has been incorrectly charged.”<\/p><\/blockquote>\n

The unlucky scenario\u00a0<\/p>\n

The operators said they believed the issue was not widespread.\u00a0<\/p>\n

ACT drivers charged for trips on Sydney toll roads they did not take<\/a><\/p>\n

Transport Minister Chris Steel has written to the toll operator asking it to provide refunds to affected ACT motorists who were issued with notices for trips they did not take.<\/p>\n

They have described a scenario in which a NSW driver might have a specialty number plate beginning with a Y but no e-tag. The incorrect charge would then arise if a Canberra driver with the same registration did have an e-tag, leading to that account being wrongly charged.<\/p>\n

The ABC has spoken to a number of affected Canberrans who said they initially found it very difficult to deal with toll operator Linkt.<\/p>\n

The toll operators have promised to work with ACT authorities to identify the duplicate registrations and add them to a manual watch list.<\/p>\n

They have also said they will establish a hotline for those affected but are yet to provide those details.<\/p>\n","protected":false},"excerpt":{"rendered":"A number of Canberra drivers will be refunded after toll operators charged them for trips made by other…\n","protected":false},"author":3,"featured_media":144905,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[2],"tags":[85905,4740,85906,85907,85902,85904,728,50,85901,85908,85903,85909],"class_list":["post-144904","post","type-post","status-publish","format-standard","has-post-thumbnail","category-news","tag-act-drivers","tag-australia","tag-canberrans","tag-e-tags","tag-etoll","tag-inccorect-charges","tag-local-news","tag-news","tag-nsw-motorways","tag-same-number-plates","tag-transurban-linkt","tag-y-number-plates"],"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@us\/115026804364177273","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/144904","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/comments?post=144904"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/144904\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media\/144905"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media?parent=144904"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/categories?post=144904"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/tags?post=144904"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}