(Bloomberg) — Salesforce Inc. Chief Executive Officer Marc Benioff said his company has automated a significant chunk of work with AI, another example of a firm touting labor-replacing potential of the emerging technology.<\/p>\n
Most Read from Bloomberg<\/p>\n
\u201cAI is doing 30% to 50% of the work at Salesforce now,\u201d Benioff said in an interview on The Circuit with Emily Chang, pointing at job functions including software engineering and customer service.<\/p>\n
Tech leaders have been increasingly vocal about the potential for AI to replace human workers. Executives at Microsoft Corp. and Alphabet Inc. have said that AI is producing about 30% of new computer software code on some projects. Salesforce has said that use of AI internally has allowed it to hire fewer people.<\/p>\n
The San Francisco-based software company is focused on selling an AI product that promises to handle tasks such as customer service without human supervision. Benioff said that tool has reached about 93% accuracy, including for large customers such as Walt Disney Co.<\/p>\n
\u201cAll of us have to get our head around this idea that AI can do things that before we were doing,\u201d Benioff said. \u201cWe can move on to do higher-value work.\u201d<\/p>\n
In the 2000s, Salesforce revolutionized the way software was sold by offering its customer-management tool over the internet. Now, as the industry pivots to AI, Benioff is fighting to keep Salesforce\u2019s spot as a leading platform by weaving the new technology through it.<\/p>\n
This episode of The Circuit With Emily Chang premiers at 8 a.m. New York time on the Bloomberg app and Bloomberg.com. It appears at 6 p.m. on Bloomberg Television. Check out The Circuit podcast for extended conversations.<\/p>\n
–With assistance from Lauren Ellis.<\/p>\n
(Updates with accompanying video.)<\/p>\n
Most Read from Bloomberg Businessweek<\/p>\n
\u00a92025 Bloomberg L.P.<\/p>\n","protected":false},"excerpt":{"rendered":"(Bloomberg) — Salesforce Inc. Chief Executive Officer Marc Benioff said his company has automated a significant chunk of…\n","protected":false},"author":3,"featured_media":16412,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[691,738,3638,16265,16263,16262,16264,158,67,132,68],"class_list":{"0":"post-16411","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-artificial-intelligence","8":"tag-ai","9":"tag-artificial-intelligence","10":"tag-bloomberg","11":"tag-emerging-technology","12":"tag-emily-chang","13":"tag-marc-benioff","14":"tag-salesforce","15":"tag-technology","16":"tag-united-states","17":"tag-unitedstates","18":"tag-us"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@us\/114749968382890961","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/16411","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/comments?post=16411"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/16411\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media\/16412"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media?parent=16411"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/categories?post=16411"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/tags?post=16411"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}