{"id":183925,"date":"2025-08-29T04:48:40","date_gmt":"2025-08-29T04:48:40","guid":{"rendered":"https:\/\/www.europesays.com\/us\/183925\/"},"modified":"2025-08-29T04:48:40","modified_gmt":"2025-08-29T04:48:40","slug":"fscj-offering-classes-on-the-potential-perils-of-using-ai","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/us\/183925\/","title":{"rendered":"FSCJ offering classes on the potential, perils of using AI"},"content":{"rendered":"

Small businesses can turn to artificial intelligence applications to quickly handle tasks like payroll management, answering phones and analyzing data.\u00a0<\/p>\n

But Sha\u2019Kia Riggins, dean of information technology at Florida State College at Jacksonville, cautions entrepreneurs that there\u2019s a critical need for a human to check the technology\u2019s work. AI is quick, but Riggins says business owners run a risk in reducing staff and turning over work to AI instead.<\/p>\n

\u201cIt\u2019s not perfect,\u201d she said. \u201cThis is where the human part comes from. It always has to have that human aspect of it. Part of that prompt engineering is evaluation. If you didn\u2019t evaluate it, then it could be possibly wrong.\u201d<\/p>\n

To support her point, Riggins referenced news reports of law firms being reprimanded for filing AI-generated court documents containing \u201challucinations,\u201d such as inaccurate or imagined case citations. In one civil suit in California, a court-appointed special master ordered a team of lawyers to pay $31,000 for filing a flawed document after failing to verify an AI response.\u00a0<\/p>\n

\"\"<\/p>\n

Sha\u2019Kia Riggins<\/p>\n

But AI is a game-changer when used properly, Riggins said.\u00a0<\/p>\n

\u201cAI is helping small business to run the tasks that would \u00a0normally take them hours to do \u2013 answering emails, creating different projects, using it to literally just help them be able to do their job.\u201d<\/p>\n

Companies have developed apps to tackle several office chores, she said. They can be found by searching the internet using the keywords \u201cAI agents\u201d followed by a specific task.\u00a0<\/p>\n

Businesses needing help with a unique task can seek a solution using platforms like ChatGPT, Google AI Studio or Microsoft Copilot, to name the better-known tools.<\/p>\n

But AI needs specific instructions to complete a task, which is where FSCJ can help.\u00a0<\/p>\n

Besides offering AI classes\u00a0<\/a>as electives for FSCJ students, the university holds night classes on the subject that are open to the public. Interest in AI and its potential has grown to the point that FSCJ students have formed an AI club, Riggins said.<\/p>\n

A business person doesn\u2019t need to be a programmer to take the course, in which instructors break down the steps of chatting with AI and designing a personalized app.<\/p>\n

Chat is the proper term. AI will ask and answer questions to help hone the application. It is similar to the chatbots employed by some business websites to direct a user to a specific service or item to purchase.<\/p>\n

\u201cIf it\u2019s not right, then the last step in that process is iteration. You\u2019re supposed to go back and iterate your prompt and make sure that it\u2019s right and it gives you the information that you want,\u201d she said.<\/p>\n

\u201cIf you told AI to create a picture of a dog and it gave me back a shoe, then you need to reiterate that prompt and say, \u2018No, I need an actual picture of a dog, fluffy hair,\u2019 whatever it is that you need. You have to reiterate your prompt and make sure that you get back what you need.\u201d<\/p>\n

While there are academic and journalistic concerns about AI from accuracy to plagiarism or simply having AI do classwork for a student, businesses have embraced AI document creation for several office applications.<\/p>\n

For example, AI can record, transcribe and summarize meetings, then list action items that are assigned during the session.<\/p>\n

If MPEG, M4A, MP3 or other such video and audio files are emailed to staff, an AI application can provide a voice recording, transcript and summary of the file.<\/p>\n

At a meeting, be sure to take your own notes as a backup. AI might not understand an important term. This is why having an actual voice recording to play back is an important feature of such apps.<\/p>\n

\u201cArtificial intelligence is a computer mimicking human behavior. Period, that\u2019s it,\u201d Riggins said.<\/p>\n

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