JACKSONVILLE, Fla. \u2014 Imagine coming home to find your floors underwater and your ceilings caving in. That\u2019s what Theresa Graham says happened after JEA installed a new water meter at her Jacksonville home earlier this week \u2014 without warning her first.<\/p>\n
Inside, padding and carpet were peeled back, the carpet still damp, and fans roared as they worked to dry out the rooms.\u201cWe had gallons and gallons of water flooding out of the ceilings,\u201d Graham said. \u201cTiles were falling.\u201d<\/p>\n
>>> STREAM ACTION NEWS JAX LIVE <\/b><\/a><\/p>\n Graham says the damage is estimated to be over $25,000, but what frustrates her most is the lack of communication.\u201cMy only concern is why hasn\u2019t JEA called me back?\u201d she said. \u201cI called them yesterday. This is risk management and bodily loss injury. No one\u2019s responded.\u201d<\/p>\n She showed Action News Jax a mystery door tag JEA left behind, with no name and no record of work performed.\u201cJEA said there was not even a record of you installing anything at my house,\u201d she recalled. \u201cIf someone doesn\u2019t know what they\u2019re doing, we don\u2019t want this to happen to anyone else in the city.\u201d<\/p>\n Graham believes the flood of water was triggered by JEA\u2019s meter work, leaving her to mop up the mess for two days.\u201cI\u2019m going through all of this because someone didn\u2019t do their job correctly or there wasn\u2019t proper notification,\u201d she said.<\/p>\n Adding to the frustration, Graham pointed out her latest JEA bill.\u201c$485 bill per water and utilities from the prior month,\u201d she said.<\/p>\n She told Action News Jax that about 30 minutes after we left, JEA crews arrived to inspect the situation. Graham said one worker later assured her she wouldn\u2019t be responsible for the 500 gallons of water that poured out in the flooding.<\/p>\n