{"id":275296,"date":"2025-10-03T19:13:12","date_gmt":"2025-10-03T19:13:12","guid":{"rendered":"https:\/\/www.europesays.com\/us\/275296\/"},"modified":"2025-10-03T19:13:12","modified_gmt":"2025-10-03T19:13:12","slug":"travel-trends-that-drive-growth","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/us\/275296\/","title":{"rendered":"Travel Trends That Drive Growth"},"content":{"rendered":"<p>Skift\u2019s Chief Research Officer Seth Borko says live event tourism is a generational megatrend\u2014and it\u2019s forcing brands to rethink everything from loyalty redemptions to AI-powered service and discovery.  The two of us visited at <a class=\"color-link\" href=\"https:\/\/live.skift.com\/skift-global-forum\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-ga-track=\"ExternalLink:https:\/\/live.skift.com\/skift-global-forum\/\" aria-label=\"Skift\u2019s\">Skift\u2019s<\/a> signature NYC global event recently and I followed up to confirm key learnings.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.europesays.com\/us\/wp-content\/uploads\/2025\/10\/1759518792_904_960x0.jpg\" alt=\"157\" data-height=\"1898\" data-width=\"2847\" fetchpriority=\"auto\" style=\"position:absolute;top:0\"\/><\/p>\n<p>Seth Borko, Head of Research at the Skift Global Forum in NYC (2025)<\/p>\n<p>SkiftThe Moment You Book The Ticket Before The Trip<\/p>\n<p>For decades, trip planning followed a neat, more linear order: pick a destination, buy the flight, choose a hotel, then figure out what to do. That funnel is flipping. More travelers\u2014especially <a class=\"color-link\" href=\"https:\/\/www.forbes.com\/sites\/jefffromm\/2024\/11\/22\/marketing-to-gen-z-in-2024-seven-undeniable-truths-for-brand-leaders\/\" data-ga-track=\"InternalLink:https:\/\/www.forbes.com\/sites\/jefffromm\/2024\/11\/22\/marketing-to-gen-z-in-2024-seven-undeniable-truths-for-brand-leaders\/\" target=\"_self\" aria-label=\"Gen Z\" rel=\"nofollow noopener\">Gen Z <\/a>and Millennials\u2014start with the experience: a music festival, rivalry game, F1 weekend, once-in-a-lifetime celestial event, or headline residency. The destination becomes a byproduct of the moment.<\/p>\n<p>Experiences are part of the growth of Live Event Tourism.<\/p>\n<p>TFL<\/p>\n<p>Skift\u2019s research team calls live event tourism a megatrend. Their market sizing pegs the global live events universe\u2014sports, concerts, festivals, venues\u2014at roughly $2.9 to $3.0 trillion in total tourism impact. In surveys across ten countries, about 20% of travelers said they\u2019ve taken a trip primarily for a live event. Among younger cohorts (18\u201344), intent spikes significantly higher.  <\/p>\n<p>Why it matters: live <a class=\"color-link\" href=\"https:\/\/www.forbes.com\/sites\/jefffromm\/2025\/10\/01\/airbnbs-new-chapter-services-live-event-tourism-and-gen-z-converge\/\" data-ga-track=\"InternalLink:https:\/\/www.forbes.com\/sites\/jefffromm\/2025\/10\/01\/airbnbs-new-chapter-services-live-event-tourism-and-gen-z-converge\/\" target=\"_self\" aria-label=\"events\" rel=\"nofollow noopener\">events<\/a> compress demand. Cities see peak occupancy, premium ADRs, extended stays, and spillover spend in dining and retail. Airlines test seasonal lift. Local brands ride the halo. And for loyalty programs, these moments are catnip\u2014high emotion, high shareability, and (done right) high stickiness.<\/p>\n<p>AI Isn\u2019t A Gadget\u2014It\u2019s The New Travel Infrastructure<\/p>\n<p>Borko\u2019s other message: <a class=\"color-link\" href=\"https:\/\/www.forbes.com\/sites\/jefffromm\/2025\/08\/14\/personalization-at-scale-how-ai-is-transforming-the-future-of-travel\/\" data-ga-track=\"InternalLink:https:\/\/www.forbes.com\/sites\/jefffromm\/2025\/08\/14\/personalization-at-scale-how-ai-is-transforming-the-future-of-travel\/\" target=\"_self\" aria-label=\"AI\" rel=\"nofollow noopener\">AI <\/a>is moving from curiosity to expectation. In Skift\u2019s U.S. traveler survey, those \u201cextensively\u201d using ChatGPT-style tools for trip planning jumped from 13% in 2024 to 30% in 2025. When asked if AI would influence provider choice, 33% said \u201cmuch more likely\u201d and 29% \u201csomewhat more likely.\u201d That\u2019s a majority voting for smarter experiences.<\/p>\n<p>Inside the industry, adoption is uneven. About 22% of travel executives report scaled generative AI across multiple functions\u2014but just ~2% say the same for agentic AI (systems that take multi-step actions on your behalf). Expect the first big wins in the operational trenches: automated room assignments, proactive rebooking during IRROPs, FAQ deflection, and \u201csmart delays\u201d communication. These use cases reduce burnout, lift margins, and let frontline staff focus on guest care instead of middleware work.  Moments that matter become more achievable when administrative tasks are reduced.<\/p>\n<p>On the demand side, AI is already the place travelers discover and decide. Brands that surface the right offer, in the right context, with the fewest taps, will win the next booking\u2014and the one after.<\/p>\n<p>Live Tourism + AI: A New Planning Flywheel<\/p>\n<p>Put the trends together and a practical playbook emerges:<\/p>\n<ul>\n<li><strong>Start with the moment.<\/strong> Package event-led trips that bundle tickets, timed entries, pre- and post-event activities, and late checkout. Think \u201cearn on the journey, redeem in the moment.\u201d<\/li>\n<li><strong>Build an AI concierge for discovery.<\/strong> If the planning funnel begins with \u201cWhat\u2019s on this weekend that fits my vibe and budget?\u201d, your inventory, partner perks, and transportation options need to be query-able and bookable in one flow.<\/li>\n<li><strong>Operationalize the crush.<\/strong> Major events create predictable spikes. Use AI to forecast surge windows, pre-assign rooms, right-size staffing, and pre-empt friction (transport tips, venue cut-off times, bag policies).<\/li>\n<\/ul>\n<p>The Loyalty Rethink: Emotion Over IOUs<\/p>\n<p>We also talked points. Yes, loyalty currencies can be incredibly valuable, and yes, co-brand partnerships have fueled growth. But Borko cautions against mistaking the balance sheet for the business. The points matter because the experience they unlock\u2014United Polaris to Tokyo, a Bonvoy suite on derby weekend, a once-in-a-lifetime festival\u2014feels premium.<\/p>\n<p>Credit card issuers subsidize acquisition because travel is aspirational. That symbiosis works\u2014until it doesn\u2019t. If redemptions crowd out the truly loyal, or if card-driven earn decouples from brand-driven love, the proxy breaks. Loyalty is an emotion first; points should reflect that emotion, not replace it.<\/p>\n<p>The fix isn\u2019t complicated, but it is hard: protect capacity for your best customers, tie elite benefits to behaviors that show real brand commitment, and expand the redemption canvas beyond flights and rooms into culture\u2014sports, music, culinary access\u2014where more members can feel the win.<\/p>\n<p>What Travelers Will Feel Next<\/p>\n<ul>\n<li><strong>Experience-first planning:<\/strong> More trips will start with \u201cWhat\u2019s worth traveling for?\u201d than \u201cWhere should I go?\u201d<\/li>\n<li><strong>Smarter redemptions:<\/strong> Expect clearer paths to value and expanded experiential inventory, not just seat upgrades that few can get.<\/li>\n<li><strong>Friction-light service:<\/strong> Behind the scenes, agentic AI will quietly rebook, reassign, and resolve\u2014before you ever queue at a desk.<\/li>\n<li><strong>Neighborhood ecosystems:<\/strong> Partnerships (dining, fitness, local transport) will make loyalty feel less like a ledger and more like a lifestyle.<\/li>\n<\/ul>\n<p>A 12-Month Playbook For Brands<\/p>\n<ul>\n<li><strong>Codify your live-event calendar.<\/strong> Map tentpoles\u2014stadiums, residencies, marathons, festivals\u2014and stand up pre-built packages with dynamic holds on rooms and transport.<\/li>\n<li><strong>Ship an AI \u201cevent mode.\u201d<\/strong> One itinerary, one wallet, one customer thread for everything from gates to gates-open.<\/li>\n<li><strong>Reserve joy for loyalists.<\/strong> Guarantee a slice of premium inventory (seats, lounges, hospitality) for members who demonstrate real behavior, not just card opens.<\/li>\n<li><strong>Measure the moments.<\/strong> Track NPS and repeat intent for live-trip stays vs. baseline; invest where \u201cI\u2019d do that again\u201d is highest.<\/li>\n<li><strong>Train for the surge.<\/strong> Use AI to predict arrival waves and staff accordingly; pre-empt common issues with proactive, personalized comms.<\/li>\n<\/ul>\n<p>The Bottom Line<\/p>\n<p><a class=\"color-link\" href=\"https:\/\/www.forbes.com\/sites\/jefffromm\/2025\/10\/01\/airbnbs-new-chapter-services-live-event-tourism-and-gen-z-converge\/\" data-ga-track=\"InternalLink:https:\/\/www.forbes.com\/sites\/jefffromm\/2025\/10\/01\/airbnbs-new-chapter-services-live-event-tourism-and-gen-z-converge\/\" target=\"_self\" aria-label=\"Live event\" rel=\"nofollow noopener\">Live event <\/a>tourism is the emotional engine of modern travel, and AI is the transmission that makes it smooth. Together, they\u2019re rewiring how trips are imagined, purchased, and remembered. Brands that design around the moment\u2014and empower teams with intelligent tools\u2014will capture the traveler\u2019s heart and the second booking.<\/p>\n","protected":false},"excerpt":{"rendered":"Skift\u2019s Chief Research Officer Seth Borko says live event tourism is a generational megatrend\u2014and it\u2019s forcing brands to&hellip;\n","protected":false},"author":3,"featured_media":275297,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[691,738,158,67,132,68],"class_list":{"0":"post-275296","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-artificial-intelligence","8":"tag-ai","9":"tag-artificial-intelligence","10":"tag-technology","11":"tag-united-states","12":"tag-unitedstates","13":"tag-us"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@us\/115311830951505243","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/275296","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/comments?post=275296"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/275296\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media\/275297"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media?parent=275296"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/categories?post=275296"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/tags?post=275296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}