{"id":281532,"date":"2025-10-06T10:48:13","date_gmt":"2025-10-06T10:48:13","guid":{"rendered":"https:\/\/www.europesays.com\/us\/281532\/"},"modified":"2025-10-06T10:48:13","modified_gmt":"2025-10-06T10:48:13","slug":"some-manhattan-residents-living-in-congestion-zone-say-theyre-hit-with-tolls-when-they-leave-their-garage","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/us\/281532\/","title":{"rendered":"Some Manhattan residents living in congestion zone say they’re hit with tolls when they leave their garage"},"content":{"rendered":"

Some Manhattan residents claim they’re being hit with bogus congestion pricing<\/a> tolls because they live inside the congestion zone.<\/p>\n

At times, they’re billed when they pull out of their own garage, they say.<\/p>\n

Congestion pricing cameras misclassify exits as entries, residents say<\/p>\n

Manhattan residents who live below 60th Street expect to pay a toll when they come home<\/a>, but some say they’re also being charged when they leave.<\/p>\n

According to the residents, congestion pricing cameras outside their garage sometimes misclassify exits as entries, hitting them with a toll the moment they pull out.<\/p>\n

Manhattan Plaza resident Roslyn Seale said she leaves the garage in the morning. She should only be charged when returning to the garage, but her E-ZPass statement included five charges on five separate dates, all between 8:51 a.m. and 9:57 a.m. A sixth charge was for Aug. 17 at 1:01 p.m.<\/p>\n

“If it’s a morning charge, I know that’s automatically an incorrect charge,” she said.<\/p>\n

\"Parking<\/p>\n

According to some Manhattan residents, congestion pricing cameras outside their garage sometimes misclassify exits as entries, hitting them with a toll the moment they pull out.<\/p>\n

CBS News New York<\/p>\n

CBS News New York showed the MTA Seale’s charges, but they said only one was incorrect:\u00a0 on Aug. 17, she entered the zone at 10:30 p.m., not 1:01 p.m.<\/p>\n

Seale has now received a refund, but she’s calling for more transparency.<\/p>\n

“We have no proof as to what time we came back into the zone,” she said. \u00a0<\/p>\n

Seale’s neighbors also question charges.<\/p>\n

Congestion pricing software regularly updated, MTA says<\/p>\n

State Sen. Brad Hoylman-Sigal said residents shouldn’t be charged for exiting a garage within the zone<\/a>.<\/p>\n

“We’ve spoken to the MTA on numerous occasions,” he said. “They understand the problem … But we’re still getting reports that residents are being charged.”<\/p>\n

CBS News New York asked the MTA about the placement of cameras and if the system was tagging the wrong trips.<\/p>\n

An MTA spokesman said in a statement, “The MTA, like tolling agencies worldwide, regularly updates its software to ensure that no one is charged more than the going rate. Anyone who believes that there is a mistaken charge on their toll account is able to request a review.”<\/p>\n

Hoylman-Sigal says the MTA’s assured him technical adjustments have fixed the issue.<\/p>\n

“I’m hopeful that the latest change that they’ve instituted will do just that, but the jury is still out,” he said.<\/p>\n

How to dispute a toll<\/p>\n

Drivers are advised to check their statements weekly and enable alerts on their accounts.<\/p>\n

If a charge is wrong, you have 180 days to dispute it. Customers must submit the dispute in writing and fax it to 718-390-9772<\/strong> or mail it to:<\/p>\n

E-ZPass Customer Account Correspondence
PO Box 15187
Albany, NY 12212-5187<\/strong><\/p>\n

Customers should include “additional information that supports your reason for disputing the toll bill along with the coupon from the toll bill,” according to the MTA’s website.<\/p>\n

For more information, visit\u00a0mta.info\/fares-tolls\/tolls\/how-to-pay-tolls<\/strong><\/a>.<\/p>\n

Drivers can also contact the Office of the MTA Toll Payer Advocate<\/a>, which is an independent office within the MTA. More resources can be found on the MTA’s website<\/a>.<\/p>\n

Mahsa Saeidi<\/a><\/p>\n

Mahsa Saeidi, a four-time Emmy Award-winning journalist and licensed attorney, joined CBS News New York as an investigative reporter in March of 2024.<\/p>\n","protected":false},"excerpt":{"rendered":"Some Manhattan residents claim they’re being hit with bogus congestion pricing tolls because they live inside the congestion…\n","protected":false},"author":3,"featured_media":281533,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5122],"tags":[5229,13845,5249,405,403,5226,5225,5228,5227,67,586,132,5230,68,2969],"class_list":{"0":"post-281532","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-new-york","8":"tag-america","9":"tag-congestion-pricing","10":"tag-manhattan","11":"tag-new-york","12":"tag-new-york-city","13":"tag-newyork","14":"tag-newyorkcity","15":"tag-ny","16":"tag-nyc","17":"tag-united-states","18":"tag-united-states-of-america","19":"tag-unitedstates","20":"tag-unitedstatesofamerica","21":"tag-us","22":"tag-usa"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@us\/115326832699284297","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/281532","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/comments?post=281532"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/281532\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media\/281533"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media?parent=281532"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/categories?post=281532"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/tags?post=281532"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}