{"id":320462,"date":"2025-10-21T06:08:12","date_gmt":"2025-10-21T06:08:12","guid":{"rendered":"https:\/\/www.europesays.com\/us\/320462\/"},"modified":"2025-10-21T06:08:12","modified_gmt":"2025-10-21T06:08:12","slug":"amazon-says-web-services-are-recovering-after-outage-hits-millions-of-users-as-it-happened-business","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/us\/320462\/","title":{"rendered":"Amazon says Web Services are recovering after outage hits millions of users \u2013 as it happened | Business"},"content":{"rendered":"<p>AWS: &#8216;We continue to observe recovery across all AWS services&#8217;<\/p>\n<p class=\"dcr-130mj7b\"><strong>AWS has issued another update, saying that is continues to \u201cobserve recovery across all AWS services.\u201d<\/strong><\/p>\n<p class=\"dcr-130mj7b\">It added that it is succeeding across multiple \u201cAvailability Zones in the US-EAST-1 Regions.\u201d<\/p>\n<p class=\"dcr-130mj7b\">AWS went on to say: \u201cFor Lambda, customers may face intermittent function errors for functions making network requests to other services or systems as we work to address residual network connectivity issues. To recover Lambda\u2019s invocation errors, we slowed down the rate of SQS polling via Lambda Event Source Mappings. We are now increasing the rate of SQS polling as we experience more successful invocations and reduced function errors.\u201d<\/p>\n<p><a href=\"mailto:?subject=Amazon says Web Services are recovering after outage hits millions of users \u2013 as it happened&amp;body=https:\/\/www.theguardian.com\/business\/live\/2025\/oct\/20\/china-economic-growth-gdp-low-house-prices-fall-stock-markets-ftse-business-live-news?CMP=share_btn_url&amp;page=with%3Ablock-68f68baf8f08649afd49dc1d#block-68f68baf8f08649afd49dc1d\" type=\"button\" class=\"dcr-1mulgdf\">Share<\/a><\/p>\n<p>Key events<\/p>\n<p>Show key events only<\/p>\n<p>Please turn on JavaScript to use this feature<\/p>\n<p>Summary<\/p>\n<p class=\"dcr-130mj7b\"><strong>Here\u2019s a wrap-up of of the day\u2019s key events:<\/strong><\/p>\n<ul class=\"dcr-130mj7b\">\n<li class=\"dcr-130mj7b\">\n<p class=\"dcr-130mj7b\"><strong>As of 1:03pm PT, service recovery across all AWS services continues to improve,<\/strong> <strong>AWS said.<\/strong> It added that Lambda invocation errors have also fully recovered.<\/p>\n<\/li>\n<li class=\"dcr-130mj7b\">\n<p class=\"dcr-130mj7b\"><strong>The disruption did not stop <a href=\"https:\/\/www.theguardian.com\/technology\/amazon\" data-link-name=\"in body link\" target=\"_blank\" rel=\"noopener\">Amazon<\/a> from continue to promote its upcoming 23 October event on all-things AWS. <\/strong>The company sent an email to AWS customers several hours into the mass outage, reminding them to register for the event intended to solidify the company\u2019s hold on the cloud market.<\/p>\n<\/li>\n<li class=\"dcr-130mj7b\">\n<p class=\"dcr-130mj7b\"><strong>Amazon\u2019s online shopping platform is also down, with numerous error messages being reported by customers. <\/strong>Featuring an Amazon dog, the error message says: \u201cSorry, something went wrong on our end.\u201d<\/p>\n<\/li>\n<li class=\"dcr-130mj7b\">\n<p class=\"dcr-130mj7b\"><strong>Experts have warned of the perils of relying on a small number of companies for operating the global internet after a glitch at Amazon\u2019s cloud computing service brought down apps and websites around the world. <\/strong>The affected platforms included <a href=\"https:\/\/www.theguardian.com\/technology\/snapchat\" data-link-name=\"in body link\" target=\"_blank\" rel=\"noopener\">Snapchat<\/a>, Roblox, Signal and Duolingo as well as a host of Amazon-owned operations including its main retail site and the Ring doorbell company.<\/p>\n<\/li>\n<li class=\"dcr-130mj7b\">\n<p class=\"dcr-130mj7b\"><strong>The UK\u2019s National Rail website is among the sites caught up in today\u2019s internet problems. <\/strong>The AWS outage led to occasional performance issues with the site, and its app, this morning, with some users experiencing slow response times.<\/p>\n<\/li>\n<li class=\"dcr-130mj7b\">\n<p class=\"dcr-130mj7b\"><strong>UK politicians are demanding answers over the disruption at <a href=\"https:\/\/www.theguardian.com\/technology\/amazon\" data-link-name=\"in body link\" target=\"_blank\" rel=\"noopener\">Amazon<\/a> Web Services today that has grounded many website and apps today. <\/strong>The House of Commons\u2019 Treasury Committee has written to the Economic Secretary to the Treasury, Lucy Rigby, to ask why the government has not, yet, designated Amazon a \u201ccritical third party\u201d to the UK\u2019s financial services sector.<\/p>\n<\/li>\n<li class=\"dcr-130mj7b\">\n<p class=\"dcr-130mj7b\"><strong>Amazon cannot process returns of its own parcels, according to at least one Post Office branch in London today, which refused attempts by customers to send back unwanted items this afternoon. <\/strong>Customers were told that the internet outage meant barcodes used to log returns could not be processed.<\/p>\n<\/li>\n<li class=\"dcr-130mj7b\">\n<p class=\"dcr-130mj7b\"><strong>By bringing down popular web sites, apps and services across the world, <a href=\"https:\/\/www.theguardian.com\/business\/live\/2025\/oct\/20\/china-economic-growth-gdp-low-house-prices-fall-stock-markets-ftse-business-live-news?filterKeyEvents=false&amp;page=with%3Ablock-68f61c728f089404e7e564ea#block-68f61c728f089404e7e564ea\" data-link-name=\"in body link\" target=\"_blank\" rel=\"noopener\">the problem with Amazon\u2019s DynamoDB database service<\/a> has highlighted just how dependent global businesses and users are on the company\u2019s web services.<\/strong> Cori Crider, executive director of the Future of Technology Institute, has warned that the UK is \u201cdangerously overexposed to foreign Big Tech monopolies.\u201d<\/p>\n<\/li>\n<\/ul>\n<p class=\"dcr-130mj7b\">We\u2019re now ending our live coverage of the outage but you can read latest updates in our full report here:<\/p>\n<p><a href=\"mailto:?subject=Amazon says Web Services are recovering after outage hits millions of users \u2013 as it happened&amp;body=https:\/\/www.theguardian.com\/business\/live\/2025\/oct\/20\/china-economic-growth-gdp-low-house-prices-fall-stock-markets-ftse-business-live-news?CMP=share_btn_url&amp;page=with%3Ablock-68f698938f08649afd49dc80#block-68f698938f08649afd49dc80\" type=\"button\" class=\"dcr-1mulgdf\">Share<\/a><\/p>\n<p>Updated at\u00a016.31 EDT<\/p>\n<p class=\"dcr-130mj7b\"><strong>AWS has just released another update a few minutes ago in which they said that Lambda invocation errors have fully recovered and function errors continue to imrprove.<\/strong><\/p>\n<p class=\"dcr-130mj7b\">AWS added: \u201cWe have scaled up the rate of polling SQS queues via Lambda Event Source Mappings to pre-event levels.\u201d<\/p>\n<p><a href=\"mailto:?subject=Amazon says Web Services are recovering after outage hits millions of users \u2013 as it happened&amp;body=https:\/\/www.theguardian.com\/business\/live\/2025\/oct\/20\/china-economic-growth-gdp-low-house-prices-fall-stock-markets-ftse-business-live-news?CMP=share_btn_url&amp;page=with%3Ablock-68f696fd8f08649afd49dc77#block-68f696fd8f08649afd49dc77\" type=\"button\" class=\"dcr-1mulgdf\">Share<\/a><img decoding=\"async\" src=\"https:\/\/www.europesays.com\/us\/wp-content\/uploads\/2025\/10\/Johana_Bhuiyan.png\" alt=\"Johana Bhuiyan\" class=\"dcr-lysqes\"\/>Johana Bhuiyan<\/p>\n<p class=\"dcr-130mj7b\"><strong>The disruption did not stop <a href=\"https:\/\/www.theguardian.com\/technology\/amazon\" data-link-name=\"in body link\" data-component=\"auto-linked-tag\" target=\"_blank\" rel=\"noopener\">Amazon<\/a> from continue to promote its upcoming 23 October event on all-things AWS.<\/strong><\/p>\n<p class=\"dcr-130mj7b\">The company sent an email to AWS customers several hours into the mass outage, reminding them to register for the event intended to solidify the company\u2019s hold on the cloud market.<\/p>\n<p class=\"dcr-130mj7b\">The event encourages clients to use AWS AI features to \u201cmodernize\u201d their cloud experience. In the meantime, AWS\u2019s massive disruption was downgraded from \u201cdegraded\u201d to just \u201cimpacted\u201d as of 12:15pm PST.<\/p>\n<p><a href=\"mailto:?subject=Amazon says Web Services are recovering after outage hits millions of users \u2013 as it happened&amp;body=https:\/\/www.theguardian.com\/business\/live\/2025\/oct\/20\/china-economic-growth-gdp-low-house-prices-fall-stock-markets-ftse-business-live-news?CMP=share_btn_url&amp;page=with%3Ablock-68f692df8f08ae83a205872c#block-68f692df8f08ae83a205872c\" type=\"button\" class=\"dcr-1mulgdf\">Share<\/a>AWS: &#8216;We continue to observe recovery across all AWS services&#8217;<\/p>\n<p class=\"dcr-130mj7b\"><strong>AWS has issued another update, saying that is continues to \u201cobserve recovery across all AWS services.\u201d<\/strong><\/p>\n<p class=\"dcr-130mj7b\">It added that it is succeeding across multiple \u201cAvailability Zones in the US-EAST-1 Regions.\u201d<\/p>\n<p class=\"dcr-130mj7b\">AWS went on to say: \u201cFor Lambda, customers may face intermittent function errors for functions making network requests to other services or systems as we work to address residual network connectivity issues. To recover Lambda\u2019s invocation errors, we slowed down the rate of SQS polling via Lambda Event Source Mappings. We are now increasing the rate of SQS polling as we experience more successful invocations and reduced function errors.\u201d<\/p>\n<p><a href=\"mailto:?subject=Amazon says Web Services are recovering after outage hits millions of users \u2013 as it happened&amp;body=https:\/\/www.theguardian.com\/business\/live\/2025\/oct\/20\/china-economic-growth-gdp-low-house-prices-fall-stock-markets-ftse-business-live-news?CMP=share_btn_url&amp;page=with%3Ablock-68f68baf8f08649afd49dc1d#block-68f68baf8f08649afd49dc1d\" type=\"button\" class=\"dcr-1mulgdf\">Share<\/a><\/p>\n<p class=\"dcr-130mj7b\"><strong>Meanwhile, Spotify\u2019s Merch Hub is down, with customers reporting blank pages upon accessing the website.<\/strong><\/p>\n<p>The Spotify shop on 20 October 2025. Photograph: Spotify shop<\/p>\n<p class=\"dcr-130mj7b\">Spotify itself remains functional though.<\/p>\n<p><a href=\"mailto:?subject=Amazon says Web Services are recovering after outage hits millions of users \u2013 as it happened&amp;body=https:\/\/www.theguardian.com\/business\/live\/2025\/oct\/20\/china-economic-growth-gdp-low-house-prices-fall-stock-markets-ftse-business-live-news?CMP=share_btn_url&amp;page=with%3Ablock-68f680e98f084228cf841e4e#block-68f680e98f084228cf841e4e\" type=\"button\" class=\"dcr-1mulgdf\">Share<\/a><\/p>\n<p>Updated at\u00a015.01 EDT<\/p>\n<p class=\"dcr-130mj7b\"><strong>AWS has issued another update, saying that it is seeing \u201cincreased launches of new EC2 instances\u201d as well as a decrease in networking connectivity issues in its US East 1 region, which <a href=\"https:\/\/docs.aws.amazon.com\/global-infrastructure\/latest\/regions\/aws-regions.html\" data-link-name=\"in body link\" target=\"_blank\" rel=\"noopener\">refers<\/a> to North Virginia.<\/strong><\/p>\n<p class=\"dcr-130mj7b\">It added: \u201cWe are also experiencing significant improvements to Lambda invocation errors, especially when creating new execution environments (including for Lambda@Edge invocations).\u201d<\/p>\n<p class=\"dcr-130mj7b\">AWS is set to provide another update at around 12pm PST.<\/p>\n<p><a href=\"mailto:?subject=Amazon says Web Services are recovering after outage hits millions of users \u2013 as it happened&amp;body=https:\/\/www.theguardian.com\/business\/live\/2025\/oct\/20\/china-economic-growth-gdp-low-house-prices-fall-stock-markets-ftse-business-live-news?CMP=share_btn_url&amp;page=with%3Ablock-68f6805c8f08ae83a205868b#block-68f6805c8f08ae83a205868b\" type=\"button\" class=\"dcr-1mulgdf\">Share<\/a><\/p>\n<p>Updated at\u00a014.39 EDT<\/p>\n<p>Amazon shopping platform is down<\/p>\n<p class=\"dcr-130mj7b\"><strong>Amazon\u2019s online shopping platform is also down, with numerous error messages being reported by customers.<\/strong><\/p>\n<p class=\"dcr-130mj7b\">Featuring an Amazon dog, the error message says: \u201cSorry, something went wrong on our end.\u201d<\/p>\n<p class=\"dcr-130mj7b\">It then directs users to try again or visit Amazon\u2019s homepage.<\/p>\n<p>Screenshot of Amazon.com error message on 20 October 2025.  Photograph: Amazon<a href=\"mailto:?subject=Amazon says Web Services are recovering after outage hits millions of users \u2013 as it happened&amp;body=https:\/\/www.theguardian.com\/business\/live\/2025\/oct\/20\/china-economic-growth-gdp-low-house-prices-fall-stock-markets-ftse-business-live-news?CMP=share_btn_url&amp;page=with%3Ablock-68f67ddf8f08649afd49dbb0#block-68f67ddf8f08649afd49dbb0\" type=\"button\" class=\"dcr-1mulgdf\">Share<\/a><\/p>\n<p>Updated at\u00a015.10 EDT<\/p>\n<p class=\"dcr-130mj7b\"><strong>Several apps and websites appear to have errors that are increasing again, according to DownDetector.<\/strong><\/p>\n<p class=\"dcr-130mj7b\">Among those include Ancestry.com, Hinge, Adobe Creative Cloud, Zoom, T-Mobile, Microsoft Outlook, Microsoft 365 and DoorDash.<\/p>\n<p class=\"dcr-130mj7b\">It remains unclear whether those errors being reported are a direct result of AWS\u2019s outages.<\/p>\n<p><a href=\"mailto:?subject=Amazon says Web Services are recovering after outage hits millions of users \u2013 as it happened&amp;body=https:\/\/www.theguardian.com\/business\/live\/2025\/oct\/20\/china-economic-growth-gdp-low-house-prices-fall-stock-markets-ftse-business-live-news?CMP=share_btn_url&amp;page=with%3Ablock-68f6798b8f08649afd49db91#block-68f6798b8f08649afd49db91\" type=\"button\" class=\"dcr-1mulgdf\">Share<\/a><\/p>\n<p class=\"dcr-130mj7b\"><strong>AWS has issued another update, saying that its efforts to resolve launch failures for new EC2 instances are progressing.<\/strong><\/p>\n<p class=\"dcr-130mj7b\">EC2, or Elastic Compute Cloud, is an AWS part that that <a href=\"https:\/\/docs.aws.amazon.com\/AWSEC2\/latest\/UserGuide\/concepts.html\" data-link-name=\"in body link\" target=\"_blank\" rel=\"noopener\">provides <\/a>secure and resizable compute capacity in the cloud, essentially allowing users to develop applications without hardware constraints. <\/p>\n<p>AWS added that the \u201cinternal subsystems of EC2 are now showing early signs of recovering in a few Availability Zones (AZs) in the US-EAST-1 Region. We are applying mitigations to the remaining AZs at which point we expect launch errors and network connectivity issues to subside.\u201d<\/p>\n<p><a href=\"mailto:?subject=Amazon says Web Services are recovering after outage hits millions of users \u2013 as it happened&amp;body=https:\/\/www.theguardian.com\/business\/live\/2025\/oct\/20\/china-economic-growth-gdp-low-house-prices-fall-stock-markets-ftse-business-live-news?CMP=share_btn_url&amp;page=with%3Ablock-68f675c68f08649afd49db77#block-68f675c68f08649afd49db77\" type=\"button\" class=\"dcr-1mulgdf\">Share<\/a><\/p>\n<p class=\"dcr-130mj7b\"><strong>AWS released another<a href=\"https:\/\/health.aws.amazon.com\/health\/status\" data-link-name=\"in body link\" target=\"_blank\" rel=\"noopener\"> update <\/a>a few minutes ago, saying that it is continuing to apply \u201cmitigation stems for network load balancer health and recovering connectivity for most AWS services\u201d.<\/strong><\/p>\n<p class=\"dcr-130mj7b\">Pointing to its Lambda system \u2013 a compute service that runs code without the need to manage servers, AWS said it is \u201cexperiencing function invocation errors because an internal subsystem was impacted by the network load balancer health checks.\u201d<\/p>\n<p class=\"dcr-130mj7b\">AWS said it is currently trying to recover the internal Lambda system, adding that it is set to provide another update at around 10:45am PDT.<\/p>\n<p><a href=\"mailto:?subject=Amazon says Web Services are recovering after outage hits millions of users \u2013 as it happened&amp;body=https:\/\/www.theguardian.com\/business\/live\/2025\/oct\/20\/china-economic-growth-gdp-low-house-prices-fall-stock-markets-ftse-business-live-news?CMP=share_btn_url&amp;page=with%3Ablock-68f670588f08649afd49db3d#block-68f670588f08649afd49db3d\" type=\"button\" class=\"dcr-1mulgdf\">Share<\/a><\/p>\n<p>Updated at\u00a013.31 EDT<\/p>\n<p class=\"dcr-130mj7b\"><strong>Starbucks was hit by the outage earlier but has now confirmed its app is working again, according to reports. It came after more than 1,800 people reported issues with the app earlier today.<\/strong><\/p>\n<p class=\"dcr-130mj7b\">A spokesperson for the coffee chain told the BBC: \u201cI can confirm that our mobile order ahead app and pay features are all operating normally. We experienced very limited interruption and were back up and running quickly.\u201d<\/p>\n<p><a href=\"mailto:?subject=Amazon says Web Services are recovering after outage hits millions of users \u2013 as it happened&amp;body=https:\/\/www.theguardian.com\/business\/live\/2025\/oct\/20\/china-economic-growth-gdp-low-house-prices-fall-stock-markets-ftse-business-live-news?CMP=share_btn_url&amp;page=with%3Ablock-68f66a6f8f08649afd49dada#block-68f66a6f8f08649afd49dada\" type=\"button\" class=\"dcr-1mulgdf\">Share<\/a><\/p>\n<p>Updated at\u00a013.29 EDT<\/p>\n","protected":false},"excerpt":{"rendered":"AWS: &#8216;We continue to observe recovery across all AWS services&#8217; AWS has issued another update, saying that is&hellip;\n","protected":false},"author":3,"featured_media":320463,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[712,158,67,132,68],"class_list":{"0":"post-320462","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-internet","8":"tag-internet","9":"tag-technology","10":"tag-united-states","11":"tag-unitedstates","12":"tag-us"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@us\/115410666205628079","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/320462","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/comments?post=320462"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/320462\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media\/320463"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media?parent=320462"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/categories?post=320462"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/tags?post=320462"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}