{"id":350276,"date":"2025-11-02T12:11:26","date_gmt":"2025-11-02T12:11:26","guid":{"rendered":"https:\/\/www.europesays.com\/us\/350276\/"},"modified":"2025-11-02T12:11:26","modified_gmt":"2025-11-02T12:11:26","slug":"sansum-clinic-changing-to-sutter-health-patient-portal-electronic-record-system-local-news","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/us\/350276\/","title":{"rendered":"Sansum Clinic Changing to Sutter Health Patient Portal, Electronic Record System | Local News"},"content":{"rendered":"

Sansum Clinic <\/a>patients will be switched to a new health care information portal next week, which is part of the Santa Barbara County health care system\u2019s integration with Sutter Health.\u00a0<\/a><\/p>\n

The new system, My Health Online, and current system, MyChart, use the same vendor (Epic) and similar services for patients and providers, but the interface is different.\u00a0<\/p>\n

Dr. Kurt Ransohoff, president of Sutter Health Greater Central Coast, used the analogy of a kitchen with the same appliances and utensils, but each organization setting it up differently.\u00a0<\/p>\n

\u201cIt\u2019s familiar, it\u2019s the same idea, but it\u2019s going to be a little bit different,\u201d he said.\u00a0<\/p>\n

Sansum Clinic \u2014 a nonprofit organization of primary, specialty and urgent care clinics \u2014 joined Sutter Health in 2023<\/a>, and became the base of the larger system\u2019s new Greater Central Coast market.<\/p>\n

\"Dr.Dr. Kurt Ransohoff Credit: Courtesy photo<\/p>\n

Patients still will be able to schedule in-person and telehealth appointments, message doctor\u2019s offices, view test results and request prescription refills with Sutter Health\u2019s My Health Online portal.\u00a0<\/p>\n

The Nov. 1-9 transition period will have fewer features available because of information switching over to the new system, according to Twilight Brunner, the senior director for digital services.\u00a0<\/p>\n

Patients will get login information for My Health Online on Saturday but won\u2019t be able to schedule appointments or message doctors\u2019 offices until Nov. 9, when all providers start using it.\u00a0<\/p>\n

\u201cWe want to make sure people are in the system to respond,\u201d Brunner said.\u00a0<\/p>\n

Appointments past Nov. 9 already aren\u2019t showing up in MyChart since they\u2019re being loaded into the new system, she noted.\u00a0<\/p>\n

Most people will be able to use the same username and password to log into My Health Online, or be notified otherwise.<\/p>\n

\u201cThis weekend we have, what, 80 people working both days, all day, trying to do all the things that need to be done on the back end,\u201d he said, and Brunner affirmed.\u00a0<\/p>\n

Electronic Health Records Transition<\/p>\n

The patient portal changeover is part of the larger process to transfer electronic health records to the Sutter Health system, Brunner said.\u00a0<\/p>\n

\u201cThat\u2019s the reason we have to make the change,\u201d Ransohoff said. \u201cThe (patient) portal is so integrated into the electronic health record system.\u201d\u00a0<\/p>\n

Sansum Clinic is an ambulatory-only system integrating into a much larger health care system, and Sutter Health has more back-end digital tools for health care providers, Brunner said.\u00a0<\/p>\n

\"TwilightTwilight Brunner Credit: Courtesy photo<\/p>\n

Sutter Health has invested in digital systems and technology \u201cto improve patient care and take some of the burden off clinicians,\u201d Brunner said.\u00a0<\/p>\n

More information about the MyChart to My Health Online patient portal transition is available on the Sansum Clinic website, with a FAQ and helpline for anyone having issues logging in.\u00a0<\/p>\n

The My Health Online transition page for Sansum Clinic patients is here.\u00a0<\/a><\/p>\n

The My Health Online (MHO) help desk is available at 800-4SUTTER, option 3, from 7 a.m. to 7 p.m. Mondays through Fridays. An online chat option is also available on the MHO help center.<\/a><\/p>\n

About three to five years of medical record history will be imported into the My Health Online system. Patients who need older information can access it through the MyChart account or the health information management department.\u00a0<\/p>\n

Incorrect Billing Estimates Sent to Patients\u00a0<\/p>\n

When Sansum Clinic teams were loading future appointments into My Health Online, there was a glitch in which some patients received incorrect billing estimates by email last week.\u00a0<\/p>\n

Sutter Health has a feature that estimates the cost of future appointments for self-pay patients who aren\u2019t using insurance. As some appointments loaded into the new system, insurance wasn\u2019t applied to all appropriate accounts.\u00a0<\/p>\n

\u201cIt\u2019s a timing issue,\u201d Ransohoff said. \u201cBefore insurance could get loaded, the program decided, oh, these people don\u2019t have insurance.\u201d\u00a0<\/p>\n

He and Brunner said it was a \u201csmall fraction\u201d of total patients who got the incorrect billing notices, and they sent out an email afterward telling people it was a mistake.<\/p>\n

\u201cIt was enough to get noticed by people,\u201d Ransohoff said.\u00a0<\/p>\n

\u201cObviously, we never want a glitch that impacts patient care ever,\u201d Brunner said. \u201cWe were not thrilled that it happened, but we were able to identify it, stop it and send out a correction right away.\u201d\u00a0<\/p>\n

The correction email, sent on Oct. 26, read: \u201cOn Friday, October 24, you may have received an email with an inaccurate estimate for an upcoming visit. We\u2019re reaching out to let you know that this message was sent in error. Please disregard the estimate and any balance information included.\u201d<\/p>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\"Sansum\t\t\t\t\t\t\t\t\t\t\t\t<\/a><\/p>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\"Sansum\t\t\t\t\t\t\t\t\t\t\t\t<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"Sansum Clinic patients will be switched to a new health care information portal next week, which is part…\n","protected":false},"author":3,"featured_media":350277,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35],"tags":[210,1141,1142,728,67,132,68],"class_list":{"0":"post-350276","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-health-care","8":"tag-health","9":"tag-health-care","10":"tag-healthcare","11":"tag-local-news","12":"tag-united-states","13":"tag-unitedstates","14":"tag-us"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@us\/115480041292184031","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/350276","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/comments?post=350276"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/350276\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media\/350277"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media?parent=350276"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/categories?post=350276"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/tags?post=350276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}