{"id":395851,"date":"2025-11-22T01:23:24","date_gmt":"2025-11-22T01:23:24","guid":{"rendered":"https:\/\/www.europesays.com\/us\/395851\/"},"modified":"2025-11-22T01:23:24","modified_gmt":"2025-11-22T01:23:24","slug":"mass-hospital-where-missing-man-escaped-receives-d-grade-in-patient-safety","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/us\/395851\/","title":{"rendered":"Mass. hospital where missing man escaped receives \u2018D\u2019 grade in patient safety"},"content":{"rendered":"<p class=\"article__paragraph article__paragraph--left\" id=\"7A74EWGI6ZH7TBMFBIY5XTQEIQ\">A Massachusetts hospital where <a href=\"https:\/\/www.masslive.com\/news\/2025\/11\/man-missing-since-halloween-escape-from-gardner-hospital-family-demands-answers-public-help.html\" target=\"_blank\" rel=\"noreferrer nofollow noopener\" title=\"https:\/\/www.masslive.com\/news\/2025\/11\/man-missing-since-halloween-escape-from-gardner-hospital-family-demands-answers-public-help.html\">a missing man escaped in October<\/a> while under an emergency medical hold for mental health treatment has been rated among the worst in the state for patient safety.<\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"KXJXMKOGDZEMTCCZJIDDGNOSSM\">Heywood Hospital, located in the city of Gardner in Worcester County, received a \u201cD\u201d rating from the independent health care watchdog group Leapfrog. <\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"JKM5IPMGAVBYRCHV425MWEA5SU\">Of the 54 hospitals ranked in Massachusetts in the group\u2019s <a href=\"https:\/\/www.hospitalsafetygrade.org\/search?findBy=state&amp;state_prov=MA&amp;rPos=10127&amp;rSort=grade\" target=\"_blank\" rel=\"noreferrer nofollow noopener\" title=\"https:\/\/www.hospitalsafetygrade.org\/search?findBy=state&amp;state_prov=MA&amp;rPos=10127&amp;rSort=grade\">fall 2025 hospital rankings<\/a> published last week, four received the lowest grade \u2014 though none earned an \u201cF.\u201d The other hospitals rated \u201cD\u201d were Baystate Medical Center in Springfield, St. Vincent Hospital in Worcester and MetroWest Medical Center in Framingham.<\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"FJXY2SJQ6JEXLLRJZ3MN6LWEBY\">Heywood Hospital is where Leonard J. Mercury, a 57-year-old Westminster man, escaped from on Oct. 31. He is still missing as of Nov. 21.<\/p>\n<p><img fetchpriority=\"low\" loading=\"lazy\" decoding=\"async\" alt=\"Leonard John Mercury\" class=\"article__image-content\" src=\"https:\/\/www.europesays.com\/us\/wp-content\/uploads\/2025\/11\/VSVHD3JTONFXVB7KMJ6IXDCXRU.JPEG\"  \/>Leonard John Mercury.(Courtesy Nicole La Guerre)<\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"KW6FYW5Y7JAKLKEEGYI7EPAIWI\">Mercury had been at the hospital for about two days prior to his disappearance after his wife, Nicole La Guerre, called emergency medical services for help with his diagnosed mental health condition, which flared that week. <\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"OVCU2YTO35FITPNFOKZI2JZIXA\">But two days after her call, police officers again arrived at La Guerre\u2019s home \u2014 this time, at 3 a.m. on Oct. 31. They told her Mercury broke through a window at Heywood Hospital, managed to get onto the roof and jumped off. <\/p>\n<ul class=\"article__unordered-list\">\n<li id=\"ZTHI76F77RA7JMMTWBIHR7F5FM\"><b>Read more:<\/b> <a href=\"https:\/\/www.masslive.com\/news\/2025\/11\/man-missing-since-halloween-escape-from-gardner-hospital-family-demands-answers-public-help.html\" target=\"_blank\" rel=\"noreferrer nofollow noopener\" title=\"https:\/\/www.masslive.com\/news\/2025\/11\/man-missing-since-halloween-escape-from-gardner-hospital-family-demands-answers-public-help.html\">Man missing since Halloween escape from Gardner hospital; family demands answers, public help<\/a><\/li>\n<\/ul>\n<p class=\"article__paragraph article__paragraph--left\" id=\"SMYB3VYDTZFQHKRAWF5MZ5XIJE\">Mercury is 57, a Black man, is 6 feet tall and weighs about 195 pounds, according to the Gardner Police Department. He was last seen at around 2 a.m. on Halloween and was in hospital clothing, with no shoes. <\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"XEZKDXX5AJDIFG2ZPDK2X7L7XY\">Mercury is in need of serious medical attention and may be disoriented.<\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"KJ7XRCNSXJGV3ICP42JHWQO5TY\">Anyone with information or who sees him is encouraged to contact the Gardner Police Department at 978-632-5600, Westminter police at 978-874-2117 or to call 911. <\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"2M6GJ3QWRBBIZOXE7ZFV76LA74\">La Guerre also asks the public to contact the private investigator she has hired, <a href=\"https:\/\/rockwellpi.com\/\" target=\"_blank\" rel=\"nofollow noopener\" title=\"https:\/\/rockwellpi.com\">Dana Prestone of Rockwell Investigations<\/a>. She regularly updates the GoFundMe she established to pay Prestone \u2014 which has a rolling goal for the ongoing search \u2014 with information on Prestone\u2019s investigation. <\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"BGQKLANN2JAYFPYHVB2FTGORKU\">La Guerre places blame on Heywood Hospital for why her husband is missing.<\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"SH22TNRQPVCMTE5L3TYVOV3T2U\">\u201cThe hospital was responsible to keep him safe and protect him. They did not do that,\u201d La Guerre told MassLive on Thursday. MassLive reached out to Heywood Hospital on multiple occasions for comment on the incident and its ranking, but did not receive response. <\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"VWLL7EOLTVAVLFZSQZZIGHQ22Q\">\u201cWhere was the guard?\u201d La Guerre asked. \u201cHow was he able to break a window and climb up the window &#8230; run across the roof, jump down?\u201d<\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"LY5U5F4XNVAOJBUWEWQZSQKKWM\">\u201cWhy wasn\u2019t he chased on foot?\u201d<\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"XQYWGJGGY5HZHCXAO5IF62XV5Y\">During Mercury\u2019s stay, La Guerre said she spoke with a nurse and a psychiatrist by phone. The nurse assured her that a guard was present, as Mercury had been admitted under an emergency mental health hold.<\/p>\n<p><img fetchpriority=\"low\" loading=\"lazy\" decoding=\"async\" alt=\"Leonard John Mercury\" class=\"article__image-content\" src=\"https:\/\/www.europesays.com\/us\/wp-content\/uploads\/2025\/11\/GWVOGMJWPNFEVCUIGBFEELBYHY.jpg\"  \/>Leonard John Mercury, 57.(Courtesy of Nicole La Guerre)<\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"SQWNTATDLJFMRBFLHHQRQZF374\">Leapfrog\u2019s \u201cD\u201d rating for Heywood Hospital stemmed from several factors, displayed in a color-coded system that showed the hospital in the \u201cred\u201d on multiple measures. These included higher-than-average rates of patient deaths from treatable complications, falls resulting in broken hips and failures in basic safety practices such as proper handwashing and safe medication administration.<\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"V4LKWHHGI5HCFMHBC4AQXLF2SE\">Heywood Healthcare CEO Roz Penney defended the hospital to <a href=\"https:\/\/www.thegardnernews.com\/story\/news\/local\/2025\/11\/20\/heywood-healthcare-gardner-ma-ceo-leapfrog-group-patient-safety-score\/87371722007\/?gnt-cfr=1&amp;gca-cat=p&amp;gca-uir=false&amp;gca-epti=z11xx70p117450c117450d00----v11xx70&amp;gca-ft=58&amp;gca-ds=sophi\" target=\"_blank\" rel=\"noreferrer nofollow noopener\" title=\"https:\/\/www.thegardnernews.com\/story\/news\/local\/2025\/11\/20\/heywood-healthcare-gardner-ma-ceo-leapfrog-group-patient-safety-score\/87371722007\/?gnt-cfr=1&amp;gca-cat=p&amp;gca-uir=false&amp;gca-epti=z11xx70p117450c117450d00----v11xx70&amp;gca-ft=58&amp;gca-ds=sophi\">The Gardner News<\/a> in an article published Thursday. Penney said the low rating wasn\u2019t an accurate representation of Heywood Hospital\u2019s quality of care but instead, reflected the hospital\u2019s refusal to participate in the survey. <\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"FBYDTKTIGZDUNBL2YLZ6UCX5LU\">\u201cThe survey requires significant staff time and resources,\u201d Penney told The Gardner News. \u201cGiven the operational demands during the survey period, we made the strategic decision to allocate our limited resources to internal quality efforts that directly support patient care rather than to completing a labor-intensive survey.\u201d<\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"U4UDBF432RA2LONJ34NGL4DA3A\">The highest score Heywood has received from Leapfrog since 2022 is a B. However, it earned a C rating in fall 2024 and spring 2025. <\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"6KYKSVZ2UBHW5HFWDNZIVFWN2U\">They have declined to report the same information each year, including details on nursing and bedside care, staff collaboration to prevent errors and leadership practices. Additionally, the sepsis rate has increased, respiratory failure rate has increased and postoperative wound dehiscence rate has increased. <\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"357JIA7XVND7NAKFFAIYQPGGJQ\">Leapfrog assigns scores \u201cto reflect the lack of information\u201d when hospitals decline to report performance data. Its findings are based not only on self-reported data but on secondary sources, using a peer-reviewed <a href=\"https:\/\/www.hospitalsafetygrade.org\/about-the-grade\" target=\"_blank\" rel=\"noreferrer nofollow noopener\" title=\"https:\/\/www.hospitalsafetygrade.org\/about-the-grade\">methodology<\/a> that evaluates 32 evidence-based measures of patient safety, such as handwashing, staff responsiveness, and surgical outcomes.<\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"U36XDITECVBVDIQ6GJJQORY2DE\">Statewide, 17 hospitals earned an \u201cA,\u201d 16 received a \u201cB\u201d and another 16 a \u201cC.\u201d One hospital was listed as \u201cnot graded.\u201d<\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"LTFI5OWGVVATFLGMP43DPM6RJU\">Meanwhile, La Guerre continues her search for Mercury.<\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"T7R35LY2TFE6ZN3QW36AFIX5OY\">She has continued to hand out flyers in cities and towns across the state over the weekend and into this week, visited shelters and kept posting online. She posts updates on the \u201c<a href=\"https:\/\/www.facebook.com\/profile.php?id=61583415032534\" target=\"_blank\" rel=\"nofollow noopener\" title=\"https:\/\/www.facebook.com\/profile.php?id=61583415032534\">FIND Leonard Mercury<\/a>\u201d Facebook page she\u2019d made and to the GoFundMe.<\/p>\n<p><img fetchpriority=\"low\" loading=\"lazy\" decoding=\"async\" alt=\"Leonard John Mercury\" class=\"article__image-content\" src=\"https:\/\/www.europesays.com\/us\/wp-content\/uploads\/2025\/11\/XLQUTBTQRFAX5MXUTPNSFWKIIU.jpg\"  \/>Leonard John Mercury and Nicole La Guerre.(Courtesy Nicole La Guerre)<\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"UBQLTC56MBBQNFK5ZN2KX6MWR4\">\u201cI just want people to keep looking out for him,\u201d La Guerre said. \u201cWe have flyers. Post the flyers, put it on social media, reach out to the PI if you see anything.\u201d<\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"TNEF3LWDRBGQLMKL7BBLZ2ZPTE\">She also encouraged volunteers to join the search she organized for Saturday, at 9 a.m. at the Stop &amp; Shop on Grafton Street \u2014 the location chosen after the family received a tip that someone believed to be Mercury was seen there last week.<\/p>\n<p class=\"article__paragraph article__paragraph--left\" id=\"VZRNMCV3MFBHLLWNUUXFZEXW5Q\">\u201cWe don\u2019t know where he is or what condition he\u2019s in &#8230; our family has been living in heartbreak and uncertainty,\u201d said La Guerre. <\/p>\n<p>If you purchase a product or register for an account through a link on our site, we may receive compensation. By using this site, you consent to our <a href=\"https:\/\/www.advancelocal.com\/advancelocalUserAgreement\/user-agreement.html\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">User Agreement<\/a> and agree that your clicks, interactions, and personal information may be collected, recorded, and\/or stored by us and social media and other third-party partners in accordance with our <a href=\"https:\/\/www.advancelocal.com\/advancelocalUserAgreement\/privacy-policy.html\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Privacy Policy.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"A Massachusetts hospital where a missing man escaped in October while under an emergency medical hold for mental&hellip;\n","protected":false},"author":3,"featured_media":395852,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35],"tags":[210,1141,1142,67,132,68],"class_list":{"0":"post-395851","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-health-care","8":"tag-health","9":"tag-health-care","10":"tag-healthcare","11":"tag-united-states","12":"tag-unitedstates","13":"tag-us"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@us\/115590739721483771","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/395851","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/comments?post=395851"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/395851\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media\/395852"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media?parent=395851"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/categories?post=395851"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/tags?post=395851"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}