More than 14,000 Optus customers south-east of Melbourne have lost service, with the telco warning calls to emergency services have been impacted.<\/p>\n
Approximately 14,096 services have been impacted in the Frankston and Mornington Peninsula areas.\u00a0<\/p>\n
According to the Optus website, the issue has been caused by an “aerial fibre break” and is currently under investigation.<\/p>\n
“Optus customers will only be able to call Emergency Services if they are within coverage of another mobile network or are able to call via wi-fi,” the Optus website said.<\/p>\n
Optus customer Warwick told ABC Radio Melbourne that his service in Berwick, a Melbourne suburb north-east of the reported outage area, was also interrupted for about 15 minutes this morning.<\/p>\n
“I was actually sitting in the kitchen and I was doing something on the net and it dropped out,” he told the radio station at about 9:30am.<\/p>\n
“I lost everything. But I rang because about as little as five minutes ago, all of a sudden everything came back on my phone.\u00a0<\/p>\n
“I’ve got full bars, I’ve got wi-fi again.<\/p>\n
“I’ve got everything else so I’m assuming \u2014 at least at this end of what was the outage \u2014 we’re okay. I don’t know whether people further down on the peninsula have got it or not but it’s come back here.”<\/p>\n
It comes following outages across the country in recent months, some of which cut off access to Triple Zero.<\/p>\n
More Optus network Triple Zero failures<\/a><\/p>\n A woman was unable to call Triple Zero after robbers broke into her home while she was in the bedroom.<\/p>\n Optus is the subject of a Senate inquiry,<\/a> following one such outage in September, which was linked to the deaths of two people who could not reach emergency services.<\/p>\n