{"id":429252,"date":"2025-12-06T17:38:10","date_gmt":"2025-12-06T17:38:10","guid":{"rendered":"https:\/\/www.europesays.com\/us\/429252\/"},"modified":"2025-12-06T17:38:10","modified_gmt":"2025-12-06T17:38:10","slug":"how-san-diego-zoo-lost-a-30-year-plus-member-san-diego-union-tribune","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/us\/429252\/","title":{"rendered":"How San Diego Zoo lost a 30-year-plus member \u2013 San Diego Union-Tribune"},"content":{"rendered":"<p>Re \u201cSan Diego Zoo assets at $1B and rising\u201d (<a href=\"https:\/\/www.sandiegouniontribune.com\/2025\/11\/23\/the-san-diego-zoo-has-1-billion-and-millions-pour-in-each-year-its-about-to-get-another-income-stream\/\" target=\"_blank\" rel=\"noopener\">Nov. 23<\/a>): There was no mention of the customer experience in this article. I\u2019ve been a member of the San Diego Zoo Wildlife Alliance for over 30 years and will not renew my membership after a very insulting and stressful experience using the app at the Wild Safari Park on the busy day after Thanksgiving. A membership upgrade I purchased in October voided the membership card I previously uploaded to the Safari Park app. I did not know this, nor was this explained anywhere until I tried to enter the park and was informed my membership had expired even though the app clearly showed my membership was valid until October 2026. I was instructed to stand in a long line at member services for a new membership card.<\/p>\n<p>This lack of investment in the app and membership and ticketing systems resulted in the loss of a 30-year-plus member.<\/p>\n<p>\u2014 Jim Bauder, Vista<\/p>\n","protected":false},"excerpt":{"rendered":"Re \u201cSan Diego Zoo assets at $1B and rising\u201d (Nov. 23): There was no mention of the customer&hellip;\n","protected":false},"author":3,"featured_media":429253,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5134],"tags":[5229,1582,276,7281,1269,3549,7264,67,586,132,5230,68,2969],"class_list":{"0":"post-429252","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-san-diego","8":"tag-america","9":"tag-ca","10":"tag-california","11":"tag-letters-to-the-editor","12":"tag-opinion","13":"tag-san-diego","14":"tag-sandiego","15":"tag-united-states","16":"tag-united-states-of-america","17":"tag-unitedstates","18":"tag-unitedstatesofamerica","19":"tag-us","20":"tag-usa"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@us\/115673845345662829","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/429252","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/comments?post=429252"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/429252\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media\/429253"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media?parent=429252"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/categories?post=429252"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/tags?post=429252"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}