Whisker Labs\u2019 August numbers<\/a> but has not agreed to meet with 2 Investigates or Whisker Labs to review detailed street-level data.<\/p>\nMarshall added, \u201cThere\u2019s no other reason that we\u2019re collecting this data other than to help homeowners and to help utilities better understand where there\u2019s challenges on the grid and how we can collectively help to make it better.\u201d<\/p>\n
Without this broader data, power issues can seem anecdotal and isolated.<\/p>\n
Residents have reported problems ranging from faulty CenterPoint equipment causing power surges and property damage in Pearland to unexplained ongoing outages in Huffman and Sugar Land.<\/p>\n
Ashley Flores said, \u201cWe noticed it right away. I mean it was almost daily, if not weekly.\u201d<\/p>\n
Sanford Siegel added, \u201cAnd you don\u2019t get any answers from them. You just get their standard spiel.\u201d<\/p>\n
You can write to lawmakers about your power outage issues<\/p>\n
When a 2 Investigates photojournalist experienced flickering lights and five outages in 10 days, he contacted State Senator Lois Kolkhorst about concerns over damage to appliances and electrical systems.<\/p>\n
A CenterPoint employee visited the home on Nov. 17 but arrived without a truck or equipment and gave no real explanation. No follow-up from CenterPoint occurred.<\/p>\n
CenterPoint Energy emailed the following statement when we asked why outages were so high in October: <\/p>\n
Response to your question regarding temporary service interruptions cited from October:<\/b><\/p>\n
We understand how important reliable service is to our customers, and we never want anyone to be without power. That\u2019s why CenterPoint Energy is investing heavily in strengthening the grid through our Greater Houston Resiliency Initiative, launched last year. These efforts are already making a difference, helping reduce total customer outage minutes by approximately 40% this year compared to 2024.<\/p>\n
In most cases, the October service interruptions you referenced lasted less than a minute and were primarily caused by weather, including lightning and high winds.<\/p>\n
Response to your question regarding our on-site inspection in Sugar Land:<\/b><\/p>\n
All of us at CenterPoint are committed to providing the highest level of service and addressing concerns safely and as quickly as possible. After an increase in momentary service interruptions near (our photojournalists\u2019 home), our Senior Service Consultant for the Sugar Land service territory, conducted two on-site inspections of the circuit serving this community, on Nov. 17 and again on Nov. 25. During these inspections, our CenterPoint team member identified areas of vegetation that could pose a risk near power lines. These areas have been scheduled for additional inspection and trimming by our vegetation management team.<\/p>\n
Residents experiencing frequent outages are encouraged to:<\/b><\/p>\n\n\n<\/ol>\nHow to check power outages in your area<\/p>\n
Data source: Ting by Whisker Labs. Get outage alerts for your home free in the Ting app<\/a>.<\/p>\nKPRC 2 Investigates will continue tracking these outages monthly to identify patterns and push for answers about power reliability issues affecting Houston-area residents.<\/p>\n
Copyright 2025 by KPRC Click2Houston – All rights reserved.<\/p>\n","protected":false},"excerpt":{"rendered":"Flickering lights, power surges and frequent outages have become a growing problem for Houston residents. New data shows…\n","protected":false},"author":3,"featured_media":431988,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5130],"tags":[2436,4345,16844,358,3187],"class_list":{"0":"post-431987","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-houston","8":"tag-consumer","9":"tag-houston","10":"tag-investigates","11":"tag-texas","12":"tag-tx"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@us\/115680817252212996","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/431987","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/comments?post=431987"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/431987\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media\/431988"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media?parent=431987"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/categories?post=431987"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/tags?post=431987"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}