{"id":4664,"date":"2025-06-22T07:30:09","date_gmt":"2025-06-22T07:30:09","guid":{"rendered":"https:\/\/www.europesays.com\/us\/4664\/"},"modified":"2025-06-22T07:30:09","modified_gmt":"2025-06-22T07:30:09","slug":"yum-china-rolls-out-ai-agent-to-help-not-replace-store-managers","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/us\/4664\/","title":{"rendered":"Yum China rolls out AI agent, to help, not replace store managers"},"content":{"rendered":"

Yum China<\/a>, the company behind chains such as KFC<\/a> and Pizza Hut, introduced an artificial intelligence (AI)<\/a> agent for store managers on Friday, aligning with the restaurant industry\u2019s broader push towards AI adoption to enhance efficiency.<\/p>\n

The assistant, named Q-Smart, was an AI-powered management system that enabled natural language interactions with store managers through wireless earphones and smartwatches, the nation\u2019s largest restaurant operator announced at an inaugural AI Day event at its Restaurant Support Center in Shanghai.<\/p>\n

Q-Smart was designed to assist frontline managers with daily operations, including labour scheduling, inventory management, and quality and safety inspections, it said. An introductory video showed Q-Smart\u2019s abilities, including monitoring product sales data, adjusting preparation plans, notifying managers and reminding staff to confirm orders.<\/p>\n

Having completed its initial development and testing phases, Q-Smart was now undergoing pilot testing in select KFC locations with continuous iterative upgrades, Yum China\u2019s chief technology officer Leila Zhang said at the event. Zhang emphasised the company\u2019s well-established digital infrastructure in restaurants, noting future plans to integrate more wearable devices and deploy Q-Smart in more stores.<\/p>\n

\u201cWe believe that Q-Smart will not only help Yum China improve its operational efficiency, but can also serve as an example for the digital transformation and smart development of the catering industry,\u201d Zhang said.<\/p>\n

\u201cRegardless of how AI technology evolves, it remains an assistant to humans,\u201d CEO Joey Wat said. \u201cFrom the beginning, we\u2019ve positioned it to empower, not replace, our employees.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"Yum China, the company behind chains such as KFC and Pizza Hut, introduced an artificial intelligence (AI) agent…\n","protected":false},"author":3,"featured_media":4665,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[691,6040,6038,738,6039,6041,6049,6045,6048,6042,1671,6046,6050,6047,6043,158,67,132,68,6044],"class_list":{"0":"post-4664","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-artificial-intelligence","8":"tag-ai","9":"tag-ai-adoption","10":"tag-all-staff-hackathon","11":"tag-artificial-intelligence","12":"tag-ceo-joey-wat","13":"tag-frontline-innovation-fund","14":"tag-kfc","15":"tag-leila-zhang","16":"tag-mcdonalds-china","17":"tag-nio","18":"tag-nvidia","19":"tag-pizza-hut","20":"tag-q-smart","21":"tag-restaurant-support-center","22":"tag-shanghai","23":"tag-technology","24":"tag-united-states","25":"tag-unitedstates","26":"tag-us","27":"tag-yum-china"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@us\/114725848564716135","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/4664","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/comments?post=4664"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/4664\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media\/4665"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media?parent=4664"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/categories?post=4664"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/tags?post=4664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}