{"id":56165,"date":"2025-07-11T06:40:12","date_gmt":"2025-07-11T06:40:12","guid":{"rendered":"https:\/\/www.europesays.com\/us\/56165\/"},"modified":"2025-07-11T06:40:12","modified_gmt":"2025-07-11T06:40:12","slug":"74-of-nyc-commuters-have-had-issues-with-omny-survey-finds","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/us\/56165\/","title":{"rendered":"74% of NYC commuters have had issues with OMNY, survey finds"},"content":{"rendered":"<p>New York City commuters are reporting issues with the <a href=\"https:\/\/www.cbsnews.com\/newyork\/news\/omny-rollout\/\" target=\"_blank\" data-invalid-url-rewritten-http=\"\" rel=\"nofollow noopener\">OMNY tap-and-go system<\/a>, which is <a href=\"https:\/\/www.cbsnews.com\/newyork\/news\/mta-metrocard-machines-phased-out\/\" target=\"_blank\" data-invalid-url-rewritten-http=\"\" rel=\"nofollow noopener\">set to replace the MetroCard in the coming year<\/a>.<\/p>\n<p>The Permanent Citizens Advisory Committee, an independent watchdog to the MTA, surveyed 400 riders and found 74% encountered issues with OMNY, including:<\/p>\n<ul>\n<li>42% who said the readers were not accepting their tap,<\/li>\n<li>34% who reported late charges,\u00a0<\/li>\n<li>And 31% who believed they were overcharged.<\/li>\n<\/ul>\n<p>&#8220;We just think that there&#8217;s work left to do to get it totally ready&#8221;<\/p>\n<p>During a software update in June, <a href=\"https:\/\/www.cbsnews.com\/newyork\/news\/omny-card-nyc-mta-overcharge-reports\/\" target=\"_blank\" data-invalid-url-rewritten-http=\"\" rel=\"nofollow noopener\">complaints flooded TikTok and Reddit<\/a>.<\/p>\n<p>&#8220;There definitely was a concentration of issues right around beginning of June,&#8221; said Brian Fritsch, with the PCAC.  <\/p>\n<p>Some riders who spoke to CBS News New York on Thursday reported issues.<\/p>\n<p>&#8220;Yesterday, I put $20. Today, no work,&#8221; Bronx resident Mario Arias said.<\/p>\n<p>Brooklyn resident Keenan Lambert said he traded his MetroCard for an OMNY card, knowing it will soon be his only option.<\/p>\n<p>&#8220;Unfortunately today, after three days, it&#8217;s not working anymore,&#8221; he said.<\/p>\n<p>&#8220;We just think that there&#8217;s work left to do to get it totally ready for the time when the MetroCard is no longer in service at all,&#8221; Fritsch said. \u00a0<\/p>\n<p>&#8220;Tap-and-go crushes MetroCard every time&#8221;<\/p>\n<p>In response to the survey, MTA Deputy Chief, Commercial Ventures Jessie Lazarus said: &#8220;It&#8217;s hard to take seriously a tiny online push poll when twice a year for the last three years we&#8217;ve asked over 70,000 riders how they feel and tap-and-go crushes MetroCard every time. But forget the polls, each day 75% of riders choose the speed, savings, and convenience of tapping to pay.&#8221;<\/p>\n<p>The MTA hasn&#8217;t yet released the results of its spring customer survey, but gave CBS News New York an early look. The agency says 84% of subway riders and 87% of bus riders were satisfied with OMNY.<\/p>\n<p>&#8220;I have no problem tapping. It works perfectly fine for me,&#8221; New Jersey resident Leo Ross said.<\/p>\n<p>Even Lambert wasn&#8217;t completely out on OMNY after his card problems.<\/p>\n<p>&#8220;As long as I don&#8217;t have to go back to tokens, we&#8217;re good,&#8221; he said.<\/p>\n<p>The MTA will <a href=\"https:\/\/www.cbsnews.com\/newyork\/news\/metrocard-sales-ending-this-year\/\" target=\"_blank\" data-invalid-url-rewritten-http=\"\" rel=\"nofollow noopener\">stop selling MetroCards at the end of the year<\/a>, though riders can still continue to use their cards to pay into 2026.<\/p>\n<p>\n        More from CBS News\n      <\/p>\n","protected":false},"excerpt":{"rendered":"New York City commuters are reporting issues with the OMNY tap-and-go system, which is set to replace the&hellip;\n","protected":false},"author":3,"featured_media":56166,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5122],"tags":[5229,9904,405,403,5226,5225,5228,5227,67,586,132,5230,68,2969],"class_list":{"0":"post-56165","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-new-york","8":"tag-america","9":"tag-mta","10":"tag-new-york","11":"tag-new-york-city","12":"tag-newyork","13":"tag-newyorkcity","14":"tag-ny","15":"tag-nyc","16":"tag-united-states","17":"tag-united-states-of-america","18":"tag-unitedstates","19":"tag-unitedstatesofamerica","20":"tag-us","21":"tag-usa"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@us\/114833235841002146","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/56165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/comments?post=56165"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/56165\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media\/56166"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media?parent=56165"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/categories?post=56165"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/tags?post=56165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}