![\"Commuter](\"https:\/\/www.europesays.com\/us\/wp-content\/uploads\/2025\/07\/53298029123_dca6961ad6_k.jpg\" "\\"Nearly")
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A subway rider uses an OMNY machine at Atlantic Ave-Barclays Center.<\/p>\n
Marc A. Hermann \/ MTA<\/p>\n
Many New York City public transit users experience problems with OMNY<\/a> as the MTA<\/a> continues to phase out MetroCards in favor of the new tap-and-go payment system, according to a survey released last week.<\/p>\n The Permanent Citizens Advisory Council to the MTA\u2019s (PCAC) July 10 report on improving OMNY<\/a>, found that nearly 75% of riders surveyed recently encountered some type of issue with the OMNY tap-and-go system. Moreover, 42% of that number had problems with OMNY readers not accepting their tap.\u00a0<\/p>\n PCAC surveyed 392 OMNY users via social media, email, community boards and through advocacy groups between June 2 and July 7 to get feedback on the system.\u00a0\n<\/p>\n Other issues among OMNY-using commuters include late charges and many who said they have encountered \u201cextra charges\u201d on their accounts.\u00a0\n<\/p>\n Overall, however, survey respondents were \u201cgenerally positive\u201d about the switch to OMNY, and gave it a rating of 3.43 out of 5, with 54% giving it a rating of four or five.<\/p>\n Riders like the \u2018convenience\u2019 of using OMNY The convenience of being able to pay in multiple ways, including the ease of tapping by phone or card, pleases OMNY users. According to the survey, 26% of survey-takers did not have any OMNY issues.<\/p>\n \u201cOur survey shows that riders are optimistic OMNY can unite the region\u2019s transit systems and make them a more convenient and seamless way to ride,\u201d Lisa Daglian, executive director of PCAC, explained.\u00a0<\/p>\n The MTA said it will retire the MetroCard by the end of the year, with sales and distribution ending on Dec. 31, to make way for OMNY. The agency started using OMNY in 2019.<\/p>\n MTA dismisses \u2018online push poll\u2019<\/p>\n Jessie Lazarus, the MTA\u2019s deputy chief of commercial ventures, explained that the agency has done its own reviews that were more favorable toward OMNY.<\/p>\n \u201cIt\u2019s hard to take seriously a tiny online push poll when twice a year for the last three years we\u2019ve asked over 70,000 riders how they feel and tap-and-go crushes MetroCard every time,\u201d she said. \u201cBut forget the polls, each day 75% of riders choose the speed, savings, and convenience of tapping to pay.\u201d<\/p>\n Meanwhile, the agency reported last month that a glitch in OMNY<\/a> software resulted in riders reporting that they were hit with reading failures and payment errors. A month later, MTA Chair and CEO Janno Lieber announced the agency would not raise fares in August<\/a> as was planned.<\/p>\n However, it will still \u201cin all probability\u201d happen this year, he said.\u00a0\n<\/p>\n
\n![\"man](\"https:\/\/www.europesays.com\/us\/wp-content\/uploads\/2025\/07\/mta-janno-lieber-omny-card-2024.jpg\" "\\"Nearly")
MTA Chair & CEO Janno Lieber announces the release of Reduced Fare OMNY cards on Friday, Dec 13, 2024 at the Stone Street Customer Service Center.Marc A. Hermann \/ MTA<\/p>\n