Women say whimsical Chicago tea party bus canceled last-minute, wouldn’t provide full refund<\/a><\/p>\nFortunately, Salgado paid for the cruise with an American Express platinum credit card. She says she also purchased their upgraded travel insurance package.<\/p>\n
“An American Express platinum card, which is supposed to be all the bells and whistles,” Salgado said. “And you’re thinking they have your back, and I fell flat on my face.”<\/p>\n
Her claim was denied because of “changes of plans for reasons other than those specifically listed in this coverage.”<\/p>\n
“This was an FAA mandate, and therefore my travels were interrupted,” Salgado said. “That was by no fault of ours whatsoever.”<\/p>\n
She felt let down by both Royal Caribbean and American Express, so she called the I-Team for help.<\/p>\n
“I called you because you advocate for consumers here in the city of Chicago,” Salgado said. “You go up to bat for folks of all walks of life.”<\/p>\n
The I-Team contacted Royal Caribbean cruise line, which did not respond to what happened.<\/p>\n
American express told the I-Team, “We’ve reviewed Ms. Salgado’s claim and determined that it should have been paid.”<\/p>\n
“We did hear back from American Express and they have decided to reverse course and honor our travel insurance claim,” Salgado said. “This only because of your advocacy and involvement…we appreciate you being on our side. Thank you.”<\/p>\n
She got back $2,500.<\/p>\n
The I-Team still has not received an explanation from Royal Caribbean, but the consumer is relieved to have her money back.<\/p>\n
Sam is on your side. If you have a consumer problem, call the I-Team at 312-750-7TIP.<\/p>\n
Copyright \u00a9 2026 WLS-TV. All Rights Reserved.<\/p>\n","protected":false},"excerpt":{"rendered":"CHICAGO (WLS) — Consumers are often encouraged to buy travel insurance, especially for big trips in the event…\n","protected":false},"author":3,"featured_media":783699,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5124],"tags":[320574,960,5386,1818],"class_list":{"0":"post-783698","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-chicago","8":"tag-320574","9":"tag-chicago","10":"tag-il","11":"tag-illinois"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@us\/116543242044358437","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/783698","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/comments?post=783698"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/783698\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media\/783699"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media?parent=783698"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/categories?post=783698"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/tags?post=783698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}