{"id":811355,"date":"2026-05-21T03:45:18","date_gmt":"2026-05-21T03:45:18","guid":{"rendered":"https:\/\/www.europesays.com\/us\/811355\/"},"modified":"2026-05-21T03:45:18","modified_gmt":"2026-05-21T03:45:18","slug":"houston-says-99-of-reported-potholes-are-patched-within-a-day-kprc-2-put-that-claim-to-the-test","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/us\/811355\/","title":{"rendered":"Houston says 99% of reported potholes are patched within a day. KPRC 2 put that claim to the test"},"content":{"rendered":"<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\"><strong>HOUSTON<\/strong> \u2013 Driving in Houston can feel like an obstacle course.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">From cracked pavement to deep potholes capable of damaging tires, rims and suspensions, rough roads are a common frustration for drivers across the city.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">\u201cI mean, they\u2019re awful,\u201d Houston resident Arighno Das said. \u201cThey\u2019re huge. They\u2019re everywhere.\u201d<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">Das, who moved to Houston from Chicago about a year ago, said some roads in Houston are worse than what he experienced in the Midwest.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">\u201cI\u2019ve come to get used to it,\u201d said Michael Crawford. <\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\"><b>Houston Public Works says repairs happen fast<\/b><\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">But Houston Public Works Director Randy Macchi says the city is fixing reported potholes faster than many residents realize.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">\u201cWe resolve 99% of resident-reported pothole problems within the next business day,\u201d Macchi said in a podcast hosted by the Houston Mayor\u2019s office. <\/p>\n<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">Macchi called Houston\u2019s pothole program \u201cthe best in the country,\u201d saying public works leaders from other major cities regularly ask how Houston repairs potholes so quickly.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">\u201cWhen we talk about what we\u2019re doing in Houston, 99 and a half percent almost by the next business day, they look at me and say, \u2018How do you do that?\u2019\u201d Macchi said.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">According to Macchi, residents reporting potholes through Houston\u2019s 311 system helps crews respond quickly.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">\u201cWithout a doubt, where potholes are concerned, 311 is the best place to go,\u201d Macchi said. \u201cWe have an expedited service, folks that are monitoring it continually.\u201d<\/p>\n<ul class=\"dist__Box-sc-1fnzlkn-0 kDvXdO font_openSans articleList\">\n<li class=\"dist__Box-sc-1fnzlkn-0 dist__StackBase-sc-1fnzlkn-7 ecGWWE iQviKm\"\/><\/ul>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">Macchi said crews immediately inspect reported issues to determine whether they are standard potholes or larger infrastructure problems.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">\u201cIf it\u2019s generally bigger than a pizza box, then it\u2019s going to require a more extensive repair,\u201d Macchi said.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">He said larger roadway failures can involve sinkholes, collapsing sewer lines, subsidence or sinking manholes.<\/p>\n<p><b>KPRC 2 tested the city\u2019s pothole claims<\/b><\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">KPRC 2 set out to test the city\u2019s claim by reviewing potholes reported Monday through Houston\u2019s 311 system and revisiting many of those locations Tuesday.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">Locations across Houston were checked, including Bellaire Boulevard, West Bellfort Avenue, North Shepherd Drive and several streets in the Heights.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">At most locations visited, the potholes had already been patched.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">City records reviewed by KPRC 2 showed multiple potholes marked repaired by the following business day, including locations at 10804 Bellaire Blvd., 8201 W. Bellfort Ave., 241 W. 19th St., 303 W. 19th St., 2002 N. Shepherd Dr. and E. 7th 1\/2 Street at Studewood Street.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">Some residents initially doubted the city\u2019s claim.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">\u201cYeah, there\u2019s no way 99% of the potholes not happening,\u201d Houston Heights resident Garth Kemp said before hearing about KPRC 2\u2019s findings.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">But after seeing freshly repaired potholes in his neighborhood, Kemp reconsidered.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">\u201cWell, then I\u2019ll give him the benefit of the doubt,\u201d Kemp said. \u201cThese two right there, I wouldn\u2019t have noticed unless you stopped me.\u201d<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">Macchi said the city\u2019s response times are part of a larger effort to rebuild trust in local government.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">\u201cWe want folks to have confidence that when we say call 311 and we\u2019ll take care of it, that it actually happens,\u201d Macchi said.<\/p>\n<p><b>Some roads need more than a quick patch<\/b><\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">Not every problem could be solved with a simple pothole repair.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">At 1500 Yale St., what appeared to be a pothole was actually a sinking manhole cover requiring more extensive work.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">Another location along El Paseo Street near the Texas Medical Center remained heavily damaged Tuesday, with potholes stretching across much of the roadway despite signs of previous patchwork repairs.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">KPRC 2 placed a camera inside one of the potholes while vehicles drove over it without touching the equipment because of the depth.<\/p>\n<ul class=\"dist__Box-sc-1fnzlkn-0 kDvXdO font_openSans articleList\">\n<li class=\"dist__Box-sc-1fnzlkn-0 dist__StackBase-sc-1fnzlkn-7 ecGWWE iQviKm\"\/><\/ul>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">Das questioned whether repeated patching is enough for roads in poor condition.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">\u201cI think sometimes you just have to fix it,\u201d Das said. \u201cJust putting Band-Aids over it is not the solution.\u201d<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">Macchi acknowledged potholes are often signs of broader roadway problems.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">\u201cPotholes, as I like to remind people, are symptoms of larger problems,\u201d Macchi said.<\/p>\n<p><b>Houston\u2019s street system is massive<\/b><\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">According to Macchi, Houston maintains roughly 16,000 lane miles of roadway.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">\u201cThat\u2019s the distance of Houston to Tokyo and back,\u201d he said.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">Macchi said the city has increasingly focused on proactive repairs instead of waiting for residents to report potholes, which is outlined on the <a href=\"https:\/\/houstonpotholes.org\/\" target=\"_blank\" rel=\"noreferrer nofollow noopener\" title=\"https:\/\/houstonpotholes.org\/\">city\u2019s Pothole Tracker<\/a>. <\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">\u201cThis year alone, we\u2019ve already dealt with almost 25,000 potholes that we have proactively taken care of,\u201d Macchi said. \u201cYou compare that to the ones that are reported through 311 and you\u2019re only about 1,500.\u201d<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">Macchi said Houston has also expanded pavement preservation efforts aimed at extending the life of city streets and reducing long-term deterioration.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">\u201cWe\u2019ve got a lot more that we can do,\u201d Macchi said. \u201cBut we\u2019re glad that you were able to prove it, that when we say we really do it, we really did it.\u201d<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">Have a pothole on your street? <a href=\"https:\/\/houston311.powerappsportals.us\/en-US\/\" target=\"_blank\" rel=\"noreferrer nofollow noopener\" title=\"https:\/\/houston311.powerappsportals.us\/en-US\/\">Report it to 311 here<\/a>. <\/p>\n<p>Copyright 2026 by KPRC Click2Houston &#8211; All rights reserved.<\/p>\n","protected":false},"excerpt":{"rendered":"HOUSTON \u2013 Driving in Houston can feel like an obstacle course. From cracked pavement to deep potholes capable&hellip;\n","protected":false},"author":3,"featured_media":811356,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[5130],"tags":[10882,4345,46180,728,217717,8150,358,314,522,3187],"class_list":["post-811355","post","type-post","status-publish","format-standard","has-post-thumbnail","category-houston","tag-city-of-houston","tag-houston","tag-houston-public-works","tag-local-news","tag-pothole","tag-road","tag-texas","tag-traffic","tag-transportation","tag-tx"],"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@us\/116610513395581080","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/811355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/comments?post=811355"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/811355\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media\/811356"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media?parent=811355"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/categories?post=811355"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/tags?post=811355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}